The 2020 Insurance Service Award for best telephone service experience goes to…

DALBAR recognizes Guardian Life and Pacific Life as best-in-class providers of policyholder service.

Whole Life lone bright spot in down Q3 for life insurance sales

Sales of whole life insurance were up 12.9% in the third quarter of 2020, making it the only category that shined amid an otherwise dismal quarter for life insurance sales, according to the latest Wink’s Sales and Market Report.

Perceived need for life insurance is waning: J.D. Power

New customer satisfaction study finds complicated application processes and unclear value propositions create holes in purchase experience

MDRT launches separate, digital association: ‘MDRT Academy’

Created to help financial pros increase production to MDRT qualification levels, new association’s resources are 100% digital

AIG Pursuing Separation of Life & Retirement Business

Board of New York-based multiline insurer announces intention, believing simplified corporate structure can unlock value for shareholders.

COVID-19 drives consumers to seek hybrid life buying experience

LIMRA and BCG study shows customers value both the convenience of technology and the reassurance of working with a financial professional

Why new agents should sell to Baby Boomers

David Duford explains why this particular demographic provides a great opportunity for agents.

Life insurance customer satisfaction flatlines despite pandemic

J.D. Power study shows State Farm ranks highest in individual life insurance while Nationwide, New York Life tie for highest in annuity.

More than 4 in 10 life policyholders don’t know they can sell their policy

Harbor Life Settlements’ 2020 Life Settlement & Retirement Survey shows knowledge gaps may be costing life insurance policyholders.

More adults consider life insurance amid pandemic: Unum survey

Almost half of adults don't have or even know if they have life insurance, but COVID-19 pandemic has many Americans taking a closer look.