P&C insurance customer satisfaction driven by good communication, not speed, J.D. Power finds

Record catastrophic losses place P&C insurer focus squarely on management of customer expectations. Amica Mutual tops satisfaction rankings for seventh consecutive year.

Report aims to put a stop to ‘Use It and Lose It’ homeowner policies

When a homeowner suffers a loss and files a claim with their insurance company, many times the company responds by raising the homeowner’s premium...

Lemonade – billed as “world’s first peer-to-peer insurance company” – makes addition to ‘dream...

NEW YORK – Lemonade, the “world's first P2P insurance carrier,” announced Jan. 12 that Ty Sagalow, one of its founding team members, has been...

Trov begins U.S. rollout of on-demand insurance for individual items

Arizona is first state for launch of on-demand, micro-duration insurance where covered items are protected against accidental damage, loss, mechanical breakdown, and theft anywhere in the world.

Lemonade’s ‘Transparency Chronicles’ provide rare look inside a startup carrier’s metrics

New York-based homeowners and renter insurance startup Lemonade recently released the second of three planned installments of its “Transparency Chronicles,” as the company continues...

Lemonade sells 142 policies in first 48 hours

Shai Wininger, co-founder and “Chief Lemonade Maker” for high-profile homeowners and renters insurance startup Lemonade, took the unusual step of sharing the company’s analytics...

Do Amazon and Google pose a threat to home insurers?

Latest J.D. Power Pulse Survey on insurtech trends reveals 1 in 5 American consumers (and a much higher percentage of Millennials) would switch to a policy offered by a tech giant should they enter the market; 34% of consumers (57% of Millennials) would likely switch to a home insurer offering smart home technology loss and protection options.

Homeowners clients may be surprised at variety of events their policy covers

A snowboarder heading down an intermediate run at Keystone Resort in Colorado last winter recklessly runs into a skier visiting from Chicago below him,...

Lemonade launches its unique homeowners and renters insurance model in New York

Lemonade, the world’s first peer-to-peer insurance company, today (Sept. 21, 2016) announced it has been licensed as a full-stack insurance carrier by the state...

Amica Mutual again tops homeowners insurance customer satisfaction rankings

Annual J.D. Power study finds home insurance customer satisfaction reaches record high as customers embrace bundled policies and digital communications channels.