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In all of our training and certifications it stated that you can only be enrolled in one Prescription drug plan at a time. If you enroll someone in a PDP plan that had a MAPD plan, it's going to automatically disenroll them from the MAPD plan. Of course, I'm getting calls from clients that the MAPD plan took out premiums from their accounts. I know you can send in a disenrollment form that would disenroll them from the MAPD but it's kind of nerve racking to do that because sometimes the PDP plans don't get issued or they get lost at the home office, then the client has nothing.
Are any of you having this problem? What's the best way to get them disenrolled.
Are any of you having this problem? What's the best way to get them disenrolled.