Krzykatlady
New Member
- 1
When I first accepted the job, the description was I would be able to go to all the community events, marketing, set up events for the sales team to participate, and office manager. I knew this was a great opportunity for growth and being able to start my future. I took a pay cut so I would be able to do marketing its what I love doing. I didn't get to do much because the company I worked for couldn't afford to let me market more than twice a week.
When I started, i had a book full of ideas and was ready to go, but it wasn't as it seemed. For starters, all of the service work was back up for two months, and I had no complete training on what exactly to do. I was just thrown out there and was told if I had questions to call our company support numbers or ask the current staff members.
I was sent my first week or two to another agents office to sit a couple of hours one day to watch someone. Problem is now, I'm not licensed and can only do so much. Since I was not licensed I had to get the other team members to do the work I wasn't able to do, which makes one aggravated and rude when I ask. My boss brings up that I can do all the marketing as soon as I pass p & c and all service is caught up. I swear I was never told I had to pass that exam, trust me I'm not a good test taker. I wouldn't have gave my notice at my job and took a pay cut to risk getting fired bc I can't pass a test, I would have passed the test and then got the job.
On to the service work, like I said it is so behind and now I have to get everything in order and caught up while maintaining the current stuff. I would get chewed up for not seeing something "quick enough", but it was there before I got there. While I'm trying to catch the past up because no one else bothered to they are slamming me with more stuff to do. There is this one coworker that is a straight jerk to me. I would ask for help and the staff member would straight up flip out and tell me to call the support team. So I would get a list up of people to call at once, so I wouldn't have to sit on hold for just one person and the staff member would flip out saying to just ask.
Another problem I have is lunch breaks. I know I'm on salary, but work starts at 9 and we close at 5. If I take the hour lunch break, that our boss says we have each day or honestly just one day when I get back they get all whiny. When I took the job I explained that there is one day out of the week that I go to lunch with my family and it's across town take 15-20 there and back, that I need a little more time. The boss said it was okay when I accepted the job now he has made remarks about it. Since there is one day out of the week that I take longer for lunch, I grab lunch and eat at my desk on the other days. One day my rude coworker of mine flips out and says that I don't need to be taking a hour and a half breaks for lunch. Like I said, I go and grab my food and eat at my desk on everyday but one day I eat with family. I didn't say anything back because it's not my place.
After that comment, I always make sure that they hear me say I'm going to lunch with my family it will take longer than an hour but it was approved by our boss. Almost everytime I remind them on the same day of the week of my lunch I get a smart remark back saying, we don't need you anyways we made it work without you before. ("Well obviously, you need me because the office is behind since you all can't make it work without me" -is what I dream and want to say back)
I never wanted to tell my boss I was having a problem with a coworker. I didn't want to believe it was a problem and of course I don't want my boss to fire me. You are probably think why would my boss fire me. Well I'm not a producer, and that team member is one of the ones that makes my boss a lot of money. If it came down to it, would you or your agent fire someone who wasn't producing more money just maintaining the current customers, wasn't licensed and has problems with the one that does make you or your agent a lot of money. I finally told my boss that my coworker is treats me like dirty, my boss said that the coworker has an attitude problem even customers have mentioned it and some have left bc of the attitude protrayed towards them. Still it continues my coworker is beyond ugly to me. Once The coworker told me I was dumb, how could I not figure this out. This took place during my first two months. (This coworker of mine is an aspiring agent and if becomes an agent, my boss gets a bonus. The coworker is a spoiled little rich kid, who thinks evrything should be their way or no way.)
During the prelicensing they said don't watch the videos just read through paperwork, so I did that causing me to fail since now I know that's not the way I need to study. My boss called me in the office and said if I couldn't pass the test I would be let go so now I have more pressure on me. My boss even mentioned that I was the highest paid in my position and after I pass my licensing test we would sit down and work me out some ways for bonuses. My next test was coming up and my coworkers mentioned helping me study and I was excited. I felt like maybe I will get treated like I was really apart of the team. Well I got ignored everytime I would mention helping me. I quit bringing it up because I found someone who would actually take the test with me and study with me. During my studies my rude coworker randomly sends me a messaged. Telling me they could help me study but I had to do them a favor. Now these messaged disappear after reading them it's an app that we younger folks are using. My coworker wrote me again and said i can make you pass and of course now I'm interested so I said how. My coworker said that if I could pretty much do sexual favors once a week my coworker will make me understand insurance. May I remind you I don't have anyway to keep these messages. If I screen shot them, it alerts my coworker and even if I did tell my boss who would get fired ?
I ended up passing my licensing exam and now have my licenses. My coworkers and boss said now I do rewrites (come to find out we get nothing for rewrites) My boss again mentioned waiting me to make bonuses, but said it will adjust my salary since I'll be getting bonuses. I wouldn't mine being a producer, but that means either no more service work for me or everyone pitches in for service work. I don't think it would be right to adjust my pay for me to do more work. I do billing, service work, all of the customer service work, filing claims, answer majority of all calls first and then transfer them to the producers. After the customer signs the proper documentation they drop it off at my desk. Some of it that they should have completed before giving to me, so I gotta stop what I'm doing to look up the info that they had right in front of them. Oh and 9 times out of 10 the service work is simple stuff like: who was the driver in the accident on whatever day, drivers license needed, vin was incorrect, driver assignment wasn't changed when one vehicle was canceled. Oh and this is the fun one, they sign someone up for billing where we can draft out of the account (that way so they don't have to put a deposit down just pay for that month.) so the following month if we draft and they didn't want that I get cussed out. I explain that if they don't want us to pull out of account they have to pay the deposit so I end up get cussed out again because the producer didn't explain it to them. If they would just explain everything and get the correct info from the customers instead of just pushing a sale throw then we wouldn't have all these service problems. I mentioned it in a team mean once day and my coworker snapped at me saying that's what the boss pays you to do and my boss laughed.
Let me tell you about me, I've been biting my tounge for a long time. I don't believe in having problems in the work place and I was raised that your coworkers are your family so treat them with respect. I haven't said anything out of line. Im tired of being mistreated and not appreciated. Before I took this job, I was in sales and I did an awesome job always hitting my quotas. Was only cussed out twice during the 2.5 years I worked there for something that was out of my control. I'm just frustrated. i make about 25k and heard of other offices in the area making 35k to 52k. I still haven't been able to even do the marketing that he said I was going to be able to do. If I go look at other offices to transfer too, then I look like I give up on my team. Plus if they tell my boss I applied and then my boss fired me because I applied at one of my bosses buddies offices.
Hopefully someone read all this and can get me some sort of advice. Sorry it's long.
When I started, i had a book full of ideas and was ready to go, but it wasn't as it seemed. For starters, all of the service work was back up for two months, and I had no complete training on what exactly to do. I was just thrown out there and was told if I had questions to call our company support numbers or ask the current staff members.
I was sent my first week or two to another agents office to sit a couple of hours one day to watch someone. Problem is now, I'm not licensed and can only do so much. Since I was not licensed I had to get the other team members to do the work I wasn't able to do, which makes one aggravated and rude when I ask. My boss brings up that I can do all the marketing as soon as I pass p & c and all service is caught up. I swear I was never told I had to pass that exam, trust me I'm not a good test taker. I wouldn't have gave my notice at my job and took a pay cut to risk getting fired bc I can't pass a test, I would have passed the test and then got the job.
On to the service work, like I said it is so behind and now I have to get everything in order and caught up while maintaining the current stuff. I would get chewed up for not seeing something "quick enough", but it was there before I got there. While I'm trying to catch the past up because no one else bothered to they are slamming me with more stuff to do. There is this one coworker that is a straight jerk to me. I would ask for help and the staff member would straight up flip out and tell me to call the support team. So I would get a list up of people to call at once, so I wouldn't have to sit on hold for just one person and the staff member would flip out saying to just ask.
Another problem I have is lunch breaks. I know I'm on salary, but work starts at 9 and we close at 5. If I take the hour lunch break, that our boss says we have each day or honestly just one day when I get back they get all whiny. When I took the job I explained that there is one day out of the week that I go to lunch with my family and it's across town take 15-20 there and back, that I need a little more time. The boss said it was okay when I accepted the job now he has made remarks about it. Since there is one day out of the week that I take longer for lunch, I grab lunch and eat at my desk on the other days. One day my rude coworker of mine flips out and says that I don't need to be taking a hour and a half breaks for lunch. Like I said, I go and grab my food and eat at my desk on everyday but one day I eat with family. I didn't say anything back because it's not my place.
After that comment, I always make sure that they hear me say I'm going to lunch with my family it will take longer than an hour but it was approved by our boss. Almost everytime I remind them on the same day of the week of my lunch I get a smart remark back saying, we don't need you anyways we made it work without you before. ("Well obviously, you need me because the office is behind since you all can't make it work without me" -is what I dream and want to say back)
I never wanted to tell my boss I was having a problem with a coworker. I didn't want to believe it was a problem and of course I don't want my boss to fire me. You are probably think why would my boss fire me. Well I'm not a producer, and that team member is one of the ones that makes my boss a lot of money. If it came down to it, would you or your agent fire someone who wasn't producing more money just maintaining the current customers, wasn't licensed and has problems with the one that does make you or your agent a lot of money. I finally told my boss that my coworker is treats me like dirty, my boss said that the coworker has an attitude problem even customers have mentioned it and some have left bc of the attitude protrayed towards them. Still it continues my coworker is beyond ugly to me. Once The coworker told me I was dumb, how could I not figure this out. This took place during my first two months. (This coworker of mine is an aspiring agent and if becomes an agent, my boss gets a bonus. The coworker is a spoiled little rich kid, who thinks evrything should be their way or no way.)
During the prelicensing they said don't watch the videos just read through paperwork, so I did that causing me to fail since now I know that's not the way I need to study. My boss called me in the office and said if I couldn't pass the test I would be let go so now I have more pressure on me. My boss even mentioned that I was the highest paid in my position and after I pass my licensing test we would sit down and work me out some ways for bonuses. My next test was coming up and my coworkers mentioned helping me study and I was excited. I felt like maybe I will get treated like I was really apart of the team. Well I got ignored everytime I would mention helping me. I quit bringing it up because I found someone who would actually take the test with me and study with me. During my studies my rude coworker randomly sends me a messaged. Telling me they could help me study but I had to do them a favor. Now these messaged disappear after reading them it's an app that we younger folks are using. My coworker wrote me again and said i can make you pass and of course now I'm interested so I said how. My coworker said that if I could pretty much do sexual favors once a week my coworker will make me understand insurance. May I remind you I don't have anyway to keep these messages. If I screen shot them, it alerts my coworker and even if I did tell my boss who would get fired ?
I ended up passing my licensing exam and now have my licenses. My coworkers and boss said now I do rewrites (come to find out we get nothing for rewrites) My boss again mentioned waiting me to make bonuses, but said it will adjust my salary since I'll be getting bonuses. I wouldn't mine being a producer, but that means either no more service work for me or everyone pitches in for service work. I don't think it would be right to adjust my pay for me to do more work. I do billing, service work, all of the customer service work, filing claims, answer majority of all calls first and then transfer them to the producers. After the customer signs the proper documentation they drop it off at my desk. Some of it that they should have completed before giving to me, so I gotta stop what I'm doing to look up the info that they had right in front of them. Oh and 9 times out of 10 the service work is simple stuff like: who was the driver in the accident on whatever day, drivers license needed, vin was incorrect, driver assignment wasn't changed when one vehicle was canceled. Oh and this is the fun one, they sign someone up for billing where we can draft out of the account (that way so they don't have to put a deposit down just pay for that month.) so the following month if we draft and they didn't want that I get cussed out. I explain that if they don't want us to pull out of account they have to pay the deposit so I end up get cussed out again because the producer didn't explain it to them. If they would just explain everything and get the correct info from the customers instead of just pushing a sale throw then we wouldn't have all these service problems. I mentioned it in a team mean once day and my coworker snapped at me saying that's what the boss pays you to do and my boss laughed.
Let me tell you about me, I've been biting my tounge for a long time. I don't believe in having problems in the work place and I was raised that your coworkers are your family so treat them with respect. I haven't said anything out of line. Im tired of being mistreated and not appreciated. Before I took this job, I was in sales and I did an awesome job always hitting my quotas. Was only cussed out twice during the 2.5 years I worked there for something that was out of my control. I'm just frustrated. i make about 25k and heard of other offices in the area making 35k to 52k. I still haven't been able to even do the marketing that he said I was going to be able to do. If I go look at other offices to transfer too, then I look like I give up on my team. Plus if they tell my boss I applied and then my boss fired me because I applied at one of my bosses buddies offices.
Hopefully someone read all this and can get me some sort of advice. Sorry it's long.
