Good morning everyone I'm faced with a delema. As a professional if you had a client who was approved but not at the quoted rate and you have been trying to get intouch with them about the new premium and to get an ok on the draft date but you cant get intouch with the client would you submit it for issuance or continue to wait ok the client. I spoke with this person about insurance after they approached me for coverage. So I'm not sure if she is unavailable because she now doesn't want the policy or what. The way I see it is my job was done. So now what?? As a professional what would you do ?
I had a client that I met on the elevator in the building I worked in when I first started insurance. At the time I did my pitch and asked him if he ever considered getting life insurance. He told me he has no kids and no wife but he lives with a girlfriend that he was planning to marry and he wants to get insurance. A week later he comes down to my office, we write the policy, and in about 2 to 3 weeks later he was approved.
I kid you not, for literally almost a month I could not contact him! And we worked in the same building! As I said, almost a month later I happen to be sitting in my car outside the building on the phone with my pregnant wife and saw him walking out of the building. I kid you not I never hung up the phone on my wife so fast but being a young agent in his early 20's with a pregnant wife, I literally hung up the phone and ran behind this man yelling his name. Im not even sure if I closed my car door properly lol.
Long story short, when I caught up to him I told him his policy was approved and I asked him, "What happen to you? I was trying to reach you." His excuse, simply said, " I was busy." He came down to my office later that afternoon after work, signed the policy delivery receipt and paid for the policy for the whole year!