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Just got off the phone with a gentleman who had spoken earlier today with a MOO captive agent.
The agent misquoted a Plan G (quoted $131 and change for a policy that costs $141 and change) knowing perfectly well that no marital discount would apply. Left the customer believing that as a captive agent, there are things he could do that a broker can not.
He also told the customer that his rate would be guaranteed - and that he would never have to worry about a rate increase FOREVER.
Oh, and let's not forget that he also told the customer that because he works in the home office, he could get the policy made effective IMMEDIATELY.
I guess the new rates aren't working so well at MOO.
The agent misquoted a Plan G (quoted $131 and change for a policy that costs $141 and change) knowing perfectly well that no marital discount would apply. Left the customer believing that as a captive agent, there are things he could do that a broker can not.
He also told the customer that his rate would be guaranteed - and that he would never have to worry about a rate increase FOREVER.
Oh, and let's not forget that he also told the customer that because he works in the home office, he could get the policy made effective IMMEDIATELY.
I guess the new rates aren't working so well at MOO.