Are SEP Enrollments Allowed on Health Sherpa Now?

Jul 27, 2015

  1. cadylou
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    cadylou Guru

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    I know that they weren't before, but I didn't know if it had changed. There were a lot of threads talking about this, but I can't comb through all of them to find this particular subject.

    Does anyone know? I have a gal losing coverage on 8/31 and would like to use them if I can.

    Thanks for any help you can offer.
     
    cadylou, Jul 27, 2015
    #1
  2. Yagents
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    Yagents Guru

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    Yes.....................
     
    Yagents, Jul 27, 2015
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  3. russelltw
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    russelltw Guru

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    I did one today and it appears stuck. Will contact customer support tomorrow. I have heard others are not having problems. I guess I am the lucky one...
     
  4. cadylou
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    cadylou Guru

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    Great--sound like I can use them--thanks!
     
    cadylou, Jul 27, 2015
    #4
  5. steph0216
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    steph0216 Expert

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    I had a client submit an SEP app with my Sherpa link tonight, it's stuck as well. I called him and we re- submitted, still stuck. I email support, no answer yet. I'm hoping it will "un stick" by tomorrow so I can avoid calling the marketplace...
     
  6. AllenChicago
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    AllenChicago Guru

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    The last time I had one get "stuck" in Health Sherpa is was because my FFM Portal password had expired. We're supposed to change it every ______ months.

    I logged into https://portal.cms.gov/wps/portal/unauthportal/home/ and was greeted with "Change Your Password!". Did it. Then logged into Health Sherpa, entered the new Password and the application that was stuck changed immediately to Approved.
     
  7. sman
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    sman Guru

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    It would be nice if we could get a notification that our passwords are about to expire. I've just started putting a reminder on my calendar every 60 days. That way I don't run into those issues you described.
     
    sman, Jul 28, 2015
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  8. russelltw
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    russelltw Guru

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    Thanks Allen. Changing the password worked. It took a few minutes, but it's unstuck now.
    R
     
  9. steph0216
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    steph0216 Expert

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    Strange, I changed my password and still stuck.

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    I stand corrected, it just took a little bit! Thanks Allen for the tip
     
  10. nliang86
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    nliang86 Super Genius

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    Hello! This is Ning. SEP is live, but the federal data hub API has a bug that is preventing some apps from getting through until the day after they are submitted. Basically, they have an "off by one" error when checking the SEP eligibility start date. We have reported the issue and are checking in frequently on the fix.

    Thanks,
    Ning

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    Update: CMS is deploying a fix for this issue today, and will be monitoring the situation.
     
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