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Honestly. I just got a call from a T65 March 2017 who was referred to me by her sister. I had already made an appointment with her a few weeks ago after she called earlier , but then her son just had to be rushed to the ER on that day (what luck). "No worries, I told her, we'll reschedule" I even called she and her husband a week before AEP ended. This seems to happen A LOT lately where a loyal member or doctor's office will give me a referral to no avail, ESPECIALLY when a T65 is involved. It's practically a tug of war with other agents when that happens. I even took the extra step of calling the sister ( my mb) to thank her for the referral. She told me that she would make sure that the sister would call me. It seems like I need to be much more hardass about rescheduling an appointment, but it seems distasteful to me to do so when their family is occupied with other issues. What do you do to salvage more of these referrals? Or do you just write it off?
Anyway, that was 2 "new to Medicare". She told me that I can come over next week, but I'm not holding my breath. It sucks.
Anyway, that was 2 "new to Medicare". She told me that I can come over next week, but I'm not holding my breath. It sucks.
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