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Only recently, did I help him understand that the cash values of a life policy are not "kept by the insurance company" but are a component of the total net death benefit.
Net death benefit = cash values + net amount at risk - any outstanding loans.
Question for RE. Do you understand what he just said about CSV? If you die, the CSV is in the death benefit, not in addition to the death benefit. The "insurance" is the part between the CSV and the death benefit.
You (or your beneficiary) can have one, or the other, you don't have both. You have two options until you exercise one option, then the other is gone.