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Check List to Review with Customer

Jun 15, 2016

  1. SJ Guidry
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    SJ Guidry New Member

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    Does anyone use a review or checklist to review with your customers after discussing P&C business. Such as "discussed uninsured motorist" yes-no then have the customer sign along with the agent.... it this overkill to prevent E & O?

    Scott
     
  2. Mai
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    Mai New Member

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    Given how litigious our society is, I would cya or cover your heinie and go through a checklist. It makes sure you know they understand what they're paying for and why and that you have advised them contrary of their choices.
     
    Mai, Jun 18, 2016
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  3. dmetzger
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    dmetzger Expert

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    Can anyone share a checklist that they might use?
     
    dmetzger, Jun 20, 2016
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  4. yorkriver1
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    yorkriver1 Guru

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    I have used a couple options, not working in P&C actively now (life/health), but am in a full lines agency, haven't see their doc. Here are some I have used, in concept. The full lines review doc was company sponsored, the auto/HO checklist we made as a Word doc.
    1. specialized, like for homeowners, offered flood insurance, inland marine, etc. Auto, coverage checklist, show coverages offered, + what they chose, have them initial for ones they declined or bought at lower limits. Med pay, rental reimbursement. (I really encouraged that one, always quoted--they always ask if they bought that when there is an accident--hated to say no)
    2. Needs analysis checklist for all coverages you offer, life, homeowners, auto, umbrella, recreational vehicles, boat, commercial, etc. Also good for annual review.

    I am going to follow up on this for myself, they are great sales tools.
     
    Last edited: Jun 25, 2016
  5. SJ Guidry
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    SJ Guidry New Member

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    Thank you all for you thoughts

    Scott
     
  6. ICACharleston
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    ICACharleston Super Genius

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    Not in P & C but in Medicare Advantage. I explain the Scope of Appointment document to "protect people like you from people like me". Then at the end of the appointment, I explained the checklist to "protect people like me from people like you" and make a joke how neither of us could remember what we had for lunch 2 days ago.
     
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