batistasmith
New Member
- 10
this is good ,thanks for your response for all.
Cold Calling Help
- Thread starter crshieh
- Start date
- 7,790
Neutrina
Expert
great thread!
- 7,790
SimonYule
Expert
you can find a ton of stuff thru google or this forum:
CONSUMER INSURANCE ADVOCATES
T-65 Age-in Script
Hi, is [name] there? Hi, Mr./Ms. [name] this is [agent name] from ______. I was asked to give you a quick call because our records indicate that you’re turning 65.
WHAT RECORDS?
Our Certified Medicare Specialists have a database of everyone turning 65.
Have you received your award letter from Medicare?
(if yes) Great!
WHAT LETTER?
By now you should have received a letter from the Social Security Administration about your Medicare benefits. You didn’t get that?
Mr./Ms. [name], I work with Medicare beneficiaries like yourself to help them understand how Medicare works and to make sure you’re getting all the benefits you can like help lowering your prescription drug cost.
If there is an objection, use any of the options below:
We need to discuss all of your options, including:
[Medicare Supplement plans, which help provide for expenses not covered under original Medicare.]
[Senior Dental plans, which are specifically designed for seniors with no restrictive networks and a generous choice of benefits.]
[Hospital Indemnity plans, which pay for unplanned expenses that are not covered by your regular health insurance.]
[First Diagnosis Cancer plans, which following a diagnosis of cancer, will pay you a lump sum benefit that can be used however needed.]
[Final Expense plans, which are a simple solution to final expenses even if you have had difficulty obtaining coverage in the past. And I’m sure you know Social Security only provides $255.]
I would like to drop by (day of the week) with some very important information.
Is morning or afternoon better for you?
OK – be sure to write down that [agent name] from [health plan] is coming by tomorrow between [time 1] and [time 2].
You’re still at [confirm address] right?
Are you married?
(If yes be sure spouse will be there)
(If no) Is there anyone who helps you make your healthcare decisions?
Will that person be there tomorrow?
(If not find a time when they will be)
If there’s anyone you feel comfortable with that you’d like to have with you please feel free to invite them over.
I’ll see you [date] [time]. Have a great day!
OVERCOMING OBJECTIONS
SEND IT
NOT
INTERESTED
DON’T WANT
SOMEONE COMING TO
MY HOUSE
DON’T WANT/
NEED ANYTHING
Mr./Ms.[name] I understand you’re probably very busy and I am, too. We always like to extend the courtesy of a personal visit so you will be able to completely understand all the benefits you have coming and get all your questions answered at once. That makes sense, doesn’t it? (Get a yes and choice close).
Mr./Ms.[name] I understand you probably know everything there is to know about Medicare. And you probably know Medicare doesn’t cover dental and vision for example, right? However, you may not know there is a way you may be eligible to receive these very valuable benefits. If [date/time] isn’t inconvenient, I’ll be back in your area again [date/time] and [date/time]. Which day is best for you?
Mr./Ms.[name] I understand you don’t feel comfortable about a stranger coming into your home and I don’t need to. We can talk on your porch or under your shade tree. Better yet, why not invite a close friend or loved one over. We might be able to help them, too! Is morning or afternoon better for you?
Mr./Ms.[name] I understand you have everything you need and we may not be able to help you get more benefits. The sad fact is most Medicare beneficiaries, like you, aren’t getting all the benefits that they’re entitled to get. It makes sense to make sure you’re not one of them, doesn’t it? If [date/time] isn’t convenient, I’ll be back in the area [date/time] and [date/time]. Which is better for you?
CONSUMER INSURANCE ADVOCATES
T-65 Age-in Script
Hi, is [name] there? Hi, Mr./Ms. [name] this is [agent name] from ______. I was asked to give you a quick call because our records indicate that you’re turning 65.
WHAT RECORDS?
Our Certified Medicare Specialists have a database of everyone turning 65.
Have you received your award letter from Medicare?
(if yes) Great!
WHAT LETTER?
By now you should have received a letter from the Social Security Administration about your Medicare benefits. You didn’t get that?
Mr./Ms. [name], I work with Medicare beneficiaries like yourself to help them understand how Medicare works and to make sure you’re getting all the benefits you can like help lowering your prescription drug cost.
If there is an objection, use any of the options below:
We need to discuss all of your options, including:
[Medicare Supplement plans, which help provide for expenses not covered under original Medicare.]
[Senior Dental plans, which are specifically designed for seniors with no restrictive networks and a generous choice of benefits.]
[Hospital Indemnity plans, which pay for unplanned expenses that are not covered by your regular health insurance.]
[First Diagnosis Cancer plans, which following a diagnosis of cancer, will pay you a lump sum benefit that can be used however needed.]
[Final Expense plans, which are a simple solution to final expenses even if you have had difficulty obtaining coverage in the past. And I’m sure you know Social Security only provides $255.]
I would like to drop by (day of the week) with some very important information.
Is morning or afternoon better for you?
OK – be sure to write down that [agent name] from [health plan] is coming by tomorrow between [time 1] and [time 2].
You’re still at [confirm address] right?
Are you married?
(If yes be sure spouse will be there)
(If no) Is there anyone who helps you make your healthcare decisions?
Will that person be there tomorrow?
(If not find a time when they will be)
If there’s anyone you feel comfortable with that you’d like to have with you please feel free to invite them over.
I’ll see you [date] [time]. Have a great day!
OVERCOMING OBJECTIONS
SEND IT
NOT
INTERESTED
DON’T WANT
SOMEONE COMING TO
MY HOUSE
DON’T WANT/
NEED ANYTHING
Mr./Ms.[name] I understand you’re probably very busy and I am, too. We always like to extend the courtesy of a personal visit so you will be able to completely understand all the benefits you have coming and get all your questions answered at once. That makes sense, doesn’t it? (Get a yes and choice close).
Mr./Ms.[name] I understand you probably know everything there is to know about Medicare. And you probably know Medicare doesn’t cover dental and vision for example, right? However, you may not know there is a way you may be eligible to receive these very valuable benefits. If [date/time] isn’t inconvenient, I’ll be back in your area again [date/time] and [date/time]. Which day is best for you?
Mr./Ms.[name] I understand you don’t feel comfortable about a stranger coming into your home and I don’t need to. We can talk on your porch or under your shade tree. Better yet, why not invite a close friend or loved one over. We might be able to help them, too! Is morning or afternoon better for you?
Mr./Ms.[name] I understand you have everything you need and we may not be able to help you get more benefits. The sad fact is most Medicare beneficiaries, like you, aren’t getting all the benefits that they’re entitled to get. It makes sense to make sure you’re not one of them, doesn’t it? If [date/time] isn’t convenient, I’ll be back in the area [date/time] and [date/time]. Which is better for you?
bubblegirl22
New Member
- 8
You have eight seconds to make an impact. Practice how you open your conversation. Sound happy, smile.
Be interested in them. Be genuine. Your goal is to get them to like you, like your product, like some of the features, and get to an appointment.
Don't bore them. We have all had those awful calls from people selling us something.
I started in sales 20 years ago. Would practice to friends and family on the phone, record myself. I found l spoke with a high pitch. I lowered it people took me more seriously.
Ask them how their day is going, before you leap to your script. I loathe scripts haven't used one in years. But many love them. Just don't sound like a robot.
Be interested in them. Be genuine. Your goal is to get them to like you, like your product, like some of the features, and get to an appointment.
Don't bore them. We have all had those awful calls from people selling us something.
I started in sales 20 years ago. Would practice to friends and family on the phone, record myself. I found l spoke with a high pitch. I lowered it people took me more seriously.
Ask them how their day is going, before you leap to your script. I loathe scripts haven't used one in years. But many love them. Just don't sound like a robot.
Thank you for all of your suggestions. However I need a quick , less detailed script. I am not the agent but the appointment setter. I take 10 minutes to attempt to schedule the agents appointment. I need to give and get enough information to schedule agent's appointment. Please respond with any ideas. Thanks.
SimonYule
Expert
you've been given handfuls of information...take the information and create a script that works for you. Don't expect someone to hand out their script..the idea is to sound DIFFERENT than the competition. If we all had the same script, it would get old and ineffective real quick.
