Moments ago, I attempted to submit a telephone application to Royal Neighbors for a Term Policy and was told they were not providing coverage in that state. However, no fewer than 3 weeks ago, they approved a different client from the same state, same amount, same type, issued and mailed the policy, and still drafting premium payments. The only difference is the approved app was submitted electronically.
My biggest concern is whether RNA is obligated to pay a claim, if death occurs? Or, will they only be required to return premiums, which is not the reason our client's buy policies?
If I have to call the client, I will appear just as incompetent as RNA, and possibly lose the opportunity to rewrite with another company! Let alone the huge charge-back, if RNA cancels the contract!
Waiting on a RNA superior to return my call. Don't know WTF to do!!!
What would you do in this situation?
My biggest concern is whether RNA is obligated to pay a claim, if death occurs? Or, will they only be required to return premiums, which is not the reason our client's buy policies?
If I have to call the client, I will appear just as incompetent as RNA, and possibly lose the opportunity to rewrite with another company! Let alone the huge charge-back, if RNA cancels the contract!
Waiting on a RNA superior to return my call. Don't know WTF to do!!!
What would you do in this situation?