End of Month Bill Chasing - Systems Down

Feb 26, 2016

  1. Yagents
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    Yagents Guru

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    Ok, so it's a short month, OFF exchange have 30 day grace, and it seems carriers systems are down, or don't have the data to confirm PAID THRU DATES:

    UHC - system down, can anybody log in right now?

    Humana - paid thru dates all show "NA"

    Aetna - hopeless

    Can someone please verify they are showing the same at UHC & Humana?

    Can't rewrite/replace lost business, and don't even have a fighting chance to manage your book to keep it on the books.
     
    Yagents, Feb 26, 2016
    #1
  2. FLM2
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    FLM2 Guru

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    UHC is down, called agent services 3 hours ago, they confirmed it and said try again in an hour-it still isn't working
    ------------------------------
    UHC now up, I did have to do a password reset to get in
     
    Last edited: Feb 26, 2016
    FLM2, Feb 26, 2016
    #2
  3. kgmom219
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    kgmom219 What's Next?

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    I'm in at www.uhone.com.

    Humana required auto-draft on every app, so I don't even check them.

    Aetna? What's Aetna? ;)
     
    kgmom219, Feb 26, 2016
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  4. Yagents
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    For OFF exchange Humana biz, there IS a "paid thru date" on the on an excel sheet generated in the "Policy Report Scheduler" tab under the "issued" tab.

    Seems to take a day for report to come back though.
     
    Yagents, Feb 29, 2016
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  5. mudhound
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    mudhound Guru

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    I myself have all but given up! VERY SAD!!
     
    mudhound, Mar 10, 2016
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