Faxing to Golden Rule

[WIHealthAgent]

Anybody else having trouble faxing to GR? I have been havign a problem for about a month (faxes go through about 50% of the time) and nobody at GR seems to want to put forth the effort to get it fixed. I have had a couple broker services reps say they have heard other complaints, but they don't seem to do anything about it.

 

[CHUMPS FROM OXFORD]

I'll have to watch out for that. Generally, I use a link so it's been a while since I faxed anything to them.

 

[moonlightandmargaritas]

What would you be faxing to Golden Rule?

 

[dgoldenz]

What would you be faxing to Golden Rule?

HIPAA apps and appeal letters is usually what I fax. I wish they would allow online submission of HIPAA apps....big pain in the ass.

 

[somarco]

That's interesting since most fax transmissions do not meet HIPAA security guidelines.

 

[dgoldenz]

That's interesting since most fax transmissions do not meet HIPAA security guidelines.

Tell that to GR. They don't allow online apps for HIPAA and tell me to fax them in. Interesting to know though, any link with some info?

 

[moonlightandmargaritas]

That's interesting since most fax transmissions do not meet HIPAA security guidelines.

Like they care? It's easier and cheaper to pay the fine than to find and train some decent, intelligent employees. As an old mentor of mine used to say, "if you pay peanuts, you get monkeys."

 

[ABC]

They recieve like 4000 faxes a day. If you double fax something you will have 2 different people working the same case. Fax early in the morning.

 

[The Mole]

I just talked to GR about this same issue yesterday. A supervisor told me that they just doubled their incoming fax capacity last week... I hope it's true.

Regarding HIPAA, I was always told that you couldn't fax HIPAA apps in, they had to be mailed instead. Not just GR either... I've been told that by Aetna & Humana too, or was that Assurant. I can't remember, but I know I've been told that they couldn't be faxed.

 

[dgoldenz]

I just talked to GR about this same issue yesterday. A supervisor told me that they just doubled their incoming fax capacity last week... I hope it's true.

Regarding HIPAA, I was always told that you couldn't fax HIPAA apps in, they had to be mailed instead. Not just GR either... I've been told that by Aetna & Humana too, or was that Assurant. I can't remember, but I know I've been told that they couldn't be faxed.

I just faxed a HIPAA app to Anthem last week and they didn't say anything about it either....does someone have a link for this info?

On a side note, GR even tells me to write "HIPAA Application" in big bold letters at the top of the faxed app to get it to the right department. Something is amiss...