I have had an ongoing battle with Geico over a first party auto claim. They ended up closing my claim without denying it or affirming it or keeping me up to date as the status of my claim. I was told that they had to have my cell phone bill as proof of loss and coverage and they sent me a Reservation of Rights letter stating that they couldn't determine coverage or when the damage happened. I told them that I don't get phone bills because I use a prepay service but I would try to get the phone bill, which I couldn't get. They told me that a screen shot of my call logs from my cell phone would work instead of the actual bill, which I submitted. Once I submitted the screen shots, they said that my wife's and I statements don't match. Geico had sent out an appraiser who deemed my vehicle a total loss(I disagree with the total loss appraisal as the damage to my vehicle is all body stuff) and they registered my vehicle with the NICB VINcheck database as an insurance total loss. I make contact with them and inform them that my vehicle is a total loss now because of what they did. I demand payment. They won't pay me and send me another ROR letter stating that they want an EUO in lieu of independent proof of loss. Isn't the fact that they did an appraisal and registered my vehicle as a total loss basically saying that the accident is covered? Shouldn't they have to pay me since they have devalued my vehicle to salvage?