I have a friend who contacted me who is trying to help his uncle with an LTC claim. His uncle has a unlimited benefit Genworth LTC plan with a 30 day waiting period. He had a pacemaker installed 2 months ago and is having difficulty with at least 3 ADL's and was examined by Genworth's nurse. The nurse told him that he should have no issue getting the claim approved. The claim was then denied. What should his next course of action be? I told him to have his uncle contact the agent as the agent should be assisting with the claim process. Any help is appreciated, thanks guys and gals.