Lorenzoditonti
New Member
- 18
Anyone ever have to 'Fire' a client? Sometimes the customer/agent relationship can get strained so much that it is best to just walk away.
Have you ever had to 'Fire' a client?
- Thread starter Lorenzoditonti
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- 5,285
Absolutely, yes I have.
The key is to identify certain flags and markers before they become a client, and before they bleed you of your time and energy. Often during the quoting process, I give them many opportunities to fire themselves.
Off the top of my head, some of the identifying markers are, bad driving history, bad credit, lying, old agent not wanting to work with them, a high number of claims, calling multiple brokers for quotes, debating and arguing, gaps in prior coverage. None of these items are guaranties of a bad client, but definitely are signs.
The key is to identify certain flags and markers before they become a client, and before they bleed you of your time and energy. Often during the quoting process, I give them many opportunities to fire themselves.
Off the top of my head, some of the identifying markers are, bad driving history, bad credit, lying, old agent not wanting to work with them, a high number of claims, calling multiple brokers for quotes, debating and arguing, gaps in prior coverage. None of these items are guaranties of a bad client, but definitely are signs.
- 2,192
Yes.
More commonly I fire prospects BEFORE they become clients.
More commonly I fire prospects BEFORE they become clients.
- 24,940
That.
- 5,285
Sometimes a customer is "fired" because they're abusive; other times it's because they cost more than they earn the agency. There are right ways and wrong ways of doing this.
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