Health Sherps " Customer No Service"

Nov 6, 2015

  1. ameneses54
    Offline

    ameneses54 Guru

    Posts:
    325
    Likes Received:
    1
    Great app in every way, but unfortunately absolutely no customer service.
    Tried chat and they told me to call or email agent support---both futile efforts.
    It's a real pity this is happening, especially considering the accolades Health Sherpa has amassed.
    I sincerely hope this trend is reversed.
     
  2. kgmom219
    Offline

    kgmom219 What's Next?

    Posts:
    5,416
    Likes Received:
    490
    State:
    Texas
    Interestingly, I always get a response in about 2 hours. Which seems reasonable during OEP.

    Maybe its because I haven't posted countless times in a public forum trashing them?

    Just a thought.......
     
  3. ameneses54
    Offline

    ameneses54 Guru

    Posts:
    325
    Likes Received:
    1
    Maybe you have a point there with the emails, but not the phone calls.
    By the way I've never trashed them, giving my point of view is not synonymous.
    I insist that a better customer support would be fruitful for them.
     
  4. mmike160
    Offline

    mmike160 Guru

    Posts:
    300
    Likes Received:
    0
    State:
    Pennsylvania
    I've had to contact them a few times this week. I thought their support via telephone was excellent. Here's their agent support #888-684-1373
     
  5. sman
    Offline

    sman Guru

    Posts:
    6,223
    Likes Received:
    235
    State:
    Georgia
    That is interesting considering I emailed them at about 6 pm yesterday and here we are 26 hours later and no response. And I'm certainly not on here bashing them.
     
    sman, Nov 6, 2015
    #5
  6. yankee466
    Offline

    yankee466 Guru

    Posts:
    699
    Likes Received:
    51
    State:
    Georgia
    If you call support.....message says "mailbox full...can not accept any more messages." Small mailbox or lots of problems? :no:
     
  7. mmike160
    Offline

    mmike160 Guru

    Posts:
    300
    Likes Received:
    0
    State:
    Pennsylvania
    Call during business hours PST.
     
  8. bpenn9
    Offline

    bpenn9 Guru

    Posts:
    872
    Likes Received:
    22
    State:
    Utah
    How do you use their credits?
     
    bpenn9, Nov 7, 2015
    #8
  9. ameneses54
    Offline

    ameneses54 Guru

    Posts:
    325
    Likes Received:
    1
    Credits obtained by processing apps with carriers you're not appointed with are used for using their service--that is the $10 fee per app HS charges. Regarding the $3 for referring agents, I'm not sure.
     
  10. JNJcannon
    Offline

    JNJcannon Expert

    Posts:
    62
    Likes Received:
    0
    I love HealthSherpa. I've been a huge fan since they launched. I still think they had (and can have again) the best enrollment platform available by far.

    That said, it's virtually impossible to get ahold of them for issues, which since they have decided to completely change their sites' workflow and underlying code so drastically, have become prevalent on the site.

    Just finding a Phone # to reach support was quite a task in itself. Which is ridiculous when you launch a new platform 2 days before its going to be in FULL affect!

    Still love them, my comments are geared towards their lack of support as the title suggests.

    ps-if you do manage to get one on the phone, they handle things with incredible professionalism.
     
Loading...