I have a doctor who keeps hanging up on the life insurance company asking for the medical records and it's been two months already. This has to be illegal in some way. The proposed insured signed for the medical records to be released to the life insurance company. There has to be a time limit as to release the records. Does anybody know if this is indeed illegal to simply hang up on a life insurance company requesting for the release of the medical records especially when the proposed insured signed the release on the application?