polarvortex
New Member
- 3
I purchased a new home 2 months ago. After purchasing the policy I tried to contact my agent many times to switch my autos and condo policies over to this company but got no response from him. I found it odd that he didn't want my business but thinking it was the holidays I didn't think too much about it at the time. A few days ago I received a letter from the company stating the said agent was no longer with the company and I had been assigned a new agent.
Two days later i received another letter my policy is being cancelled because two pictures of front and back of the house were not provided. It turns out after talking to the customer service department and my new agent the original agent was fired and he was supposed to take the photos. The new agent did not receive any customer records from the old agent. Now I have taken the photos and sent them so their underwriter can review them. I am really concerned and upset this happened and if I have to, the prospect of obtaining a new policy from a different company look very expensive if this makes it on my record. I should mention the house is in excellent condition in a good neighborhood and I have no claim history ever. The letter simply states two photos of the dwelling were not provided. What are my options? They have no record of requesting the photos from me. I would have provided them right away if I knew they needed them.
Two days later i received another letter my policy is being cancelled because two pictures of front and back of the house were not provided. It turns out after talking to the customer service department and my new agent the original agent was fired and he was supposed to take the photos. The new agent did not receive any customer records from the old agent. Now I have taken the photos and sent them so their underwriter can review them. I am really concerned and upset this happened and if I have to, the prospect of obtaining a new policy from a different company look very expensive if this makes it on my record. I should mention the house is in excellent condition in a good neighborhood and I have no claim history ever. The letter simply states two photos of the dwelling were not provided. What are my options? They have no record of requesting the photos from me. I would have provided them right away if I knew they needed them.