Hi and thanks again for all the great info on this board! So how do you guys handle customer disputes with your carrier? I am planning to set up an email system 1st to direct questions to and an office number 2nd. I will get the answers for my clients as soon as possible and get back with them, and I do mean as soon as possible! If it is an emergency I will direct them to my office number which my wife will answer. I think giving them my cell is a bad idea because of interruptions during presentations and such. I have a slick video email program that I plan on staying in contact with them on for b-days and anniversaries, but I think I may use it to respond to their questions as well. It could be a nice visual of how hard I am working for them, if they can get past how huge my head is. So what do you guys do? Do you call the insurance company and "handle" all of your clients claims or do you simply point them in the right direction. I plan on being a super-star when it comes to customer service with my clients so I would appreciate all suggestions from the pros. Thanks!