How to Make Amends when Something Goes Wrong

[Brian Anderson]

When something goes wrong, do you ever struggle with finding the right way to apologize to your client and effectively make amends? If so, please check out this new article (link below) that features a case study of a textbook apology that makes the best of a bad situation, and offers guidelines to help you get it right (and mimimize chances of an E&O claim) when an apology becomes necessary.

And if you have any related case studies or apology advice of your own to share, please do so here…

Insurance Forums | Apology accepted: How to really make amends with customers