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I just got off the phone with Right Source which is the Humana owned mail order pharmacy. My mother was missing a medication so I needed to find out what was happening.
The first thing I was told was that this was a glitch and they needed to manually send it. Thinking it was an isolated incident I asked if this was just an issue with this particular medication. Now I'm told that Medicare won't allow it to be sent automatically.
Cut to the chase. None of the medications are now being automatically mailed. (Getting this information was like pulling teeth).
Medicare and Humana seem to have a bit of an issue. I was told that Right Source is not sending ANYTHING automatically.
This is a bit more than a "glitch." When people start dying because they didn't realize until it was too late that their medication hasn't arrived I suspect we will hear more about this.
Oh yeah. Humana has not contacted their members about this.
Rick
The first thing I was told was that this was a glitch and they needed to manually send it. Thinking it was an isolated incident I asked if this was just an issue with this particular medication. Now I'm told that Medicare won't allow it to be sent automatically.
Cut to the chase. None of the medications are now being automatically mailed. (Getting this information was like pulling teeth).
Medicare and Humana seem to have a bit of an issue. I was told that Right Source is not sending ANYTHING automatically.
This is a bit more than a "glitch." When people start dying because they didn't realize until it was too late that their medication hasn't arrived I suspect we will hear more about this.
Oh yeah. Humana has not contacted their members about this.
Rick