HumanaOne Paper Apps - Vent of the Day

[AndreaSti]

Okay I know we are in the Deep South, and there are few out there who just don't like the internet, don't trust it, whatever. SO, Humana has to keep a paper app as a way of applying. What I don't get is why wouldn't they accept a check for the initial premium? They offer direct bill with an admin fee, so why not initially? I can't get an answer from them, their reps don't know either. Right now there is an app on my desk with a check attached to it. Looks like this person doesn't want to give access to her bank acct (fair enough) even if it is just the initial premium. Put a big slash through that part of the pmt page.

Also, we don't get too many of these thankfully, and have been hand-writing in "Humana does not accept checks with the application" or something like that. This one must have slipped through w/out that.

Just my vent of the day, thought I would share. And if anyone has the answer to this question, I would love to hear it!

 

[somarco]

Have the client phone in the app and use a credit card for first month's premium.

Or put them with someone else that does not require initial payment. KP and Assurant come to mind.

Where would you mail the app? I think I have done 1 or 2 paper apps in the last few years and faxed those in. Did a few with Aetna. More with Blue and KP. I usually dropped those off rather than mailing.

 

[taterpeeler]

dont do paper with under 65... transfer the app to the online app

 

[AndreaSti]

Have the client phone in the app and use a credit card for first month's premium.

Or put them with someone else that does not require initial payment. KP and Assurant come to mind.

Where would you mail the app? I think I have done 1 or 2 paper apps in the last few years and faxed those in. Did a few with Aetna. More with Blue and KP. I usually dropped those off rather than mailing.

We fax those as well. They don't have a mailing address to send it to because they don't take checks, so you can always fax. I am thinking that is why they don't take checks on initial application, they don't want to deal with mailed apps. Can't say I blame them really, just that this happens occasionally where you have a stubborn client who wants to do it their way.

 

[YouGotMyMoney]

I dont do paper apps with H1 they are the biggest PITA, if they cant do online or phone app, see ya!

 

[jbage007]

Humana's paper app is hands-down the single most F***d up application system I have seen in the last 20 years.

CLUELESS.

ANY change or add'l info needed to the paper app - takes 7 days minimum to get a fax into the system before it even gets looked at again. Then it can take another 3-5 days before you get a follow up email if anything else is now missing or needed.

One app. One client. SEVEN WEEKS.

No thanks.

 

[HealthGuy]

Maybe Humana's stupid wellness programs and ancilliary B.S. will drive enough revenue for them when they pull out of the indie market say just shy of 2014?

 

[AndreaSti]

Well that was a total waste of time and effort (please do not bother to say I told you so, thanks in advance). The client now wants to withdraw because her app because of the $10 fee anyway. What an ***.

 

[YouGotMyMoney]

What an ***.

did you tell them that?

pls say u did

 

[AndreaSti]

did you tell them that?

pls say u did

No - the boss sweet-talked her into doing initial bank draft and explained why they charge the $10 fee. That's why he talks to clients, not me I guess.

I am betting she keeps the insurance just long enough to get a check up then lets it lapse. IMHO.