Humana's Fax Line Sucks.

Sep 22, 2015

  1. wehotex
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    wehotex Guru

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    I've faxed 3 different apps on 2 different days a week apart to the same # that I've always faxed to (1-877-889-9936) and Agent Services claims that none has been received. Is this happening to anyone else? Yes, I know that Humana is the Debil, but sometimes it's the ONLY product that I'm able to write.
     
    wehotex, Sep 22, 2015
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  2. DS4
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    No problems here..........
     
    DS4, Sep 22, 2015
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  3. insuranceconceptscindy
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    insuranceconceptscindy Guru

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    I had the same problem. I need to do more apps online. That way you know it's received and done. Trouble is: a lot of my clients aren't willing to click the link and follow instructions. Paper app and faxing is the only way. :(
     
  4. Chazm
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    People still fax? There's gotta be an easier way. My Humana apps are emailed to premier so I'm not sure what other methods Humana has.
     
    Chazm, Sep 22, 2015
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  5. fishfortwo
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    fishfortwo Expert

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    You can use MAPA that can be downloaded from Humana and upload it to them. I am old school and still use a fax. I have my machine print out a conformation of the first page of the app. This has saved me a couple of times when they say they did not receive it. I just send it to them and it is done. I also get a conformation email that it was received.
     
  6. wehotex
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    Yes, the lack of confirmation emails is what tipped me off that they weren't receiving them. At the first time, I was told that there were issues with faxes that they received on two consecutive days. This time, no reason was given. I normally scan them and send to upline, but scanner is broken. ;(
     
    wehotex, Sep 22, 2015
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  7. somarco
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    somarco That Medicare Expert Guy

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    I have had issues with H fax line for years. Over half the time they claim they never got the app.

    Solved the problem.

    Stopped using them.
     
    somarco, Sep 22, 2015
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  8. yorkriver1
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    So far, I have never had them lose a faxed app. Scary, will pay close attention, faxing one tonight.
     
  9. Chazm
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    Come to think of it, the last fax I ever think I sent was to Humana, over a year ago. They didn't receive 2 of my 3 faxes. So I stopped faxing
     
    Chazm, Sep 23, 2015
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  10. NWSINS
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    I checked on the status of an app faxed last Friday and they do not have it. According to Humana, any application faxed in the last week my have had trouble. I am to re-fax the application to them again in 3 days. Even though the application is signed on the 18th. O-boy....
     
    NWSINS, Sep 23, 2015
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