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During AEP/OEP I enrolled numerous seniors in Advantra Freedom, Pyramid, Chesapeake, all PFFS and a few Duals in Arcadian HMO, all based on which ones were best for their situation and area.
Very few of them disenrolled with Pyramid, Chesapeake, or Arcadian, but I have lost one in five from Advantra freedom, 90% of these have verification call listed as the reason.
I talked to a few of them I personally knew and they said that either
1. the person on the phone was rude or
2. the person on the phone made them feel uneasy.
I have also stayed in contact with several other clients that did stay enrolled and they told me that in general the people doing those calls were not very personable.
I have been doing thorough presentations and making sure the client understands MA and the limitations along with the benefits because I want to do what is best for my clients and do really well with referrals.
The Advantra plans had the best benefits in many areas I service and most doctors readilly accept it, I have even had customers tell me how much they like it.
This verification call they place after recieving the applications is really frustrating the heck out of me. It is causing large chargebacks cutting into the money I had set aside to continue marketing MA, supps, and LTC
for the next few months...
Thanks
Mac
Very few of them disenrolled with Pyramid, Chesapeake, or Arcadian, but I have lost one in five from Advantra freedom, 90% of these have verification call listed as the reason.
I talked to a few of them I personally knew and they said that either
1. the person on the phone was rude or
2. the person on the phone made them feel uneasy.
I have also stayed in contact with several other clients that did stay enrolled and they told me that in general the people doing those calls were not very personable.
I have been doing thorough presentations and making sure the client understands MA and the limitations along with the benefits because I want to do what is best for my clients and do really well with referrals.
The Advantra plans had the best benefits in many areas I service and most doctors readilly accept it, I have even had customers tell me how much they like it.
This verification call they place after recieving the applications is really frustrating the heck out of me. It is causing large chargebacks cutting into the money I had set aside to continue marketing MA, supps, and LTC
for the next few months...
Thanks
Mac