Issues with Life Change on Hc.gov

Discussion in 'Health Care Reform Forum' started by russelltw, Jul 24, 2017.

  1. russelltw
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    russelltw Well-Known Member

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    Any body having issues with submitting life changes on Hc.gov lately.

    The last two I have done have really caused some messes:

    Simply correcting a date of birth triggered all the kids to be kicked off the policy to Medicaid. After scrambling, got kids back on once Medicaid declined them. But kids were without coverage for 2 weeks.

    Just this morning, tried to update an address for a move (in state move). HC.gov kicks 3 of the 4 kids off to Medicaid. Gives mom and dad coverage, but kicks the 11, 9, and 5 year old off, while keeping the 3 year old on.

    Having to call in to the Marketplace to figure out what is going on. Any else having issues with simple corrections/updates of life changes?

    Thanks
    R
     
  2. FLM2
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    FLM2 Well-Known Member

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    That's always been a problem with the Marketplace-any simple change, even correcting a typo, results in a plan termination and a new application.

    It makes no sense to me and has created problems on a consistent basis.
     
  3. TN_agent
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    TN_agent Well-Known Member

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    At this point, I call hc.gov with the client on the phone for all life changes. That way, the hc.gov person has screwed it up, not me. Crappy and time-consuming, but lets me off the hook for this exact type of thing. Because you better believe the hc.gov person will blame the agent every chance they get.
     
  4. Yagents
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    Yagents Well-Known Member

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    Anytime you are dealing with a medicaid possibility, it will screw things up.
    Remember the FPL adjusts higher mid-year, and income might also need to be raised a notch. If it was an auto renewal from 2016, then it also causes a "reset" for medicaid eligibility.

    T65 with spouse left on plan is another one, I now call the Marketplace. It must now be done on the 1st of the month, the day they go on medicare. I have 5 to do on Aug 1st (fun fun) It now terminates policy as of the day before. Used to be we had to call on the last day of the month. Had a couple folks go uninsured for a day to due marketplace nonsensical change in ways.
     
  5. traceyemoon
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    traceyemoon Well-Known Member

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    The last 5-6 that I did that for would not let the T65 leave the plan without a 14-day notice, regardless if I called them or attempted to change in Marketplace. What am I not getting here?:skeptical:
     
  6. yankee466
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    yankee466 Well-Known Member

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    I would assume if you check the boxes that say the children were denied Medicaid coverage, you will be all set when you do the life change...else, it sounds glitchy to me if the income is sufficient.
     
  7. Yagents
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    Yagents Well-Known Member

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    You are speaking about a T65 that is alone on the ACA plan. (14 day advance)

    I am speaking of a T65 with spouse that needs to remain on the ACA plan.
     
  8. traceyemoon
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    traceyemoon Well-Known Member

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    Both. If the T65 is a primary, has to have the 14 day window but the last 2 spouses were not the primary and still it wouldn't let me, nor would a call to the marketplace.

    I was also told the last time I called that it has always been this way, never was it the day of the start to medicare.

    I assume that, like Medicare call-center, they only get hired for 90 days at a time?
     
  9. kgmom219
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    kgmom219 Well-Known Member

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    Probably.

    800 reps in Waco just lost their job as call center reps for the FFM.

    OEP 2018 is going to be LOTS of fun!
     
  10. THEINSGUY7
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    THEINSGUY7 Member

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