So I had a client who's just nasty & to make a long story short they were being 100% unreasonable & she was being a stupid stupid b*tch. Soooooo I told her to go get her insurance elsewhere because I won't deal w/ people like her (and said it snidely.) I just cost myself about $1,000 in commissions & I think I should have just shut my mouth and let her run her mouth & keep making my renewals on her. Gets me every single time! I should put money first and not care when people are @$$holes.