oh wow!
Just got a secure email from UHC to inform me a member passed away...oh wow, don't know what to do.
Wife called me in July to tell me husband was diagnosed with Stage 4 lung cancer in May. I gave her what information I knew to give about contacting American Cancer Society for help/support, etc. I called a month ago to check on her and she said she was "fine" but I don't know if she really knew it was me.
What is the professional way to handle this? How soon do these notifications go out?
I will, at least, send a condolences card but don't know how far to go...flowers to funeral? Phone call? .... experienced a lot death myself and it's such a personal time...wonder if it will even matter - to her. But, then, I think flowers for sure, if it's not too late.
I didn't have that much contact with them - a few phone calls. I call my clients, periodically, to check in - some clients I never reach (leave message but no return call). Some answer and I know they remember me by the way they talk - some I think are spread so thin they don't remember much.
…….my first loss of a client....my very first client.
Thanks for any guidance.
Just got a secure email from UHC to inform me a member passed away...oh wow, don't know what to do.
Wife called me in July to tell me husband was diagnosed with Stage 4 lung cancer in May. I gave her what information I knew to give about contacting American Cancer Society for help/support, etc. I called a month ago to check on her and she said she was "fine" but I don't know if she really knew it was me.
What is the professional way to handle this? How soon do these notifications go out?
I will, at least, send a condolences card but don't know how far to go...flowers to funeral? Phone call? .... experienced a lot death myself and it's such a personal time...wonder if it will even matter - to her. But, then, I think flowers for sure, if it's not too late.
I didn't have that much contact with them - a few phone calls. I call my clients, periodically, to check in - some clients I never reach (leave message but no return call). Some answer and I know they remember me by the way they talk - some I think are spread so thin they don't remember much.
…….my first loss of a client....my very first client.
Thanks for any guidance.