- 8,448
Hey all,
I made the mistake of telling a brand new client that his doctor was in the PHCS network, which meant that his annual physical would be free with Standard Security Life.
Turns out that that are two (unrelated) doctors with the same un-common last name in the same zip code. His doctor is NOT the one in PHCS.
Bottom line is that it is my fault and the client wants me to reimburse him for the $400 he had to pay his doctor for his annual December physical.
Should I proceed with helping him file a claim against my E&O policy, or should I simply pay him $400 and chalk it up as a lesson to be more thorough? I've never had an E&O claim in my 23 year career, but then again, I've paid premiums for all these years as well. ADVICE????
Thanks in advance for any constructive guidance...
-Allen
I made the mistake of telling a brand new client that his doctor was in the PHCS network, which meant that his annual physical would be free with Standard Security Life.
Turns out that that are two (unrelated) doctors with the same un-common last name in the same zip code. His doctor is NOT the one in PHCS.
Bottom line is that it is my fault and the client wants me to reimburse him for the $400 he had to pay his doctor for his annual December physical.
Should I proceed with helping him file a claim against my E&O policy, or should I simply pay him $400 and chalk it up as a lesson to be more thorough? I've never had an E&O claim in my 23 year career, but then again, I've paid premiums for all these years as well. ADVICE????
Thanks in advance for any constructive guidance...
-Allen