Making Payment

Dec 17, 2015

  1. mschlange
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    mschlange Super Genius

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    Tying to pay first month payment. Going through the back end and I don't see a function that says pay your first premium?
    Anyone else having this issue?
     
  2. Post Quartermaster
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    Post Quartermaster Guru

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    It varies by carrier....
     
  3. mschlange
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    mschlange Super Genius

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    This is on health care.gov
    Used to be a tab where you could click pay your premium
    Same carrier I have made previous payments for
     
  4. Krball
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    Krball Expert

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    Seems to be hit or miss. Sometimes I see the pay button, sometimes I don't. No idea what is going on.
     
    Krball, Dec 17, 2015
    #4
  5. russelltw
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    russelltw Guru

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    seems to be if it's new to the carrier, you get a payment option. if it's a renewal, the button is greyed out.
     
  6. jbage007
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    jbage007 Guru

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    I got an app submitted and completed through ACAExpress, then when I go try and pay for it, I'm getting some silly ERROR message with an ACAExpress customer service number to call where I am invited to leave my name and number.

    :mad:
     
    jbage007, Dec 17, 2015
    #6
  7. KennyWest
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    KennyWest Guru

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    email me the name of the customer and yours and I will have it looked at

    [email protected]
     
  8. cadylou
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    cadylou Guru

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    Yes - had it happen today. Doesn't seem to be attached to carrier - had some with BCBS have the button "pay premium" and others with nothing . . . I've told those people they have to call the carrier. Hit or miss as someone stated . . . .

    Many of mine have already received a paper bill, so I've told them to just pay that immediately and they can set up EFT after it's already effective.

    What a tedious exercise this all has been . . . . .:mad:
     
    cadylou, Dec 18, 2015
    #8
  9. KennyWest
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    KennyWest Guru

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    As an FYI, not all carriers provide to CMS/the FFM the ability to submit the first premium payment through the Marketplace Access feature which WBE's use...
     
  10. cadylou
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    cadylou Guru

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    Yes, but I've experienced different results with the same carrier in the same state . . . . explain that one . . . .
     
    cadylou, Dec 18, 2015
    #10
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