Making Payment

[mschlange]

Tying to pay first month payment. Going through the back end and I don't see a function that says pay your first premium?
Anyone else having this issue?

 

[Post Quartermaster]

It varies by carrier....

 

[mschlange]

This is on health care.gov
Used to be a tab where you could click pay your premium
Same carrier I have made previous payments for

 

[Krball]

Seems to be hit or miss. Sometimes I see the pay button, sometimes I don't. No idea what is going on.

 

[russelltw]

seems to be if it's new to the carrier, you get a payment option. if it's a renewal, the button is greyed out.

 

[jbage007]

I got an app submitted and completed through ACAExpress, then when I go try and pay for it, I'm getting some silly ERROR message with an ACAExpress customer service number to call where I am invited to leave my name and number.

 

[KennyWest]

I got an app submitted and completed through ACAExpress, then when I go try and pay for it, I'm getting some silly ERROR message with an ACAExpress customer service number to call where I am invited to leave my name and number.

email me the name of the customer and yours and I will have it looked at

[email protected]

 

[cadylou]

Tying to pay first month payment. Going through the back end and I don't see a function that says pay your first premium?
Anyone else having this issue?

Yes - had it happen today. Doesn't seem to be attached to carrier - had some with BCBS have the button "pay premium" and others with nothing . . . I've told those people they have to call the carrier. Hit or miss as someone stated . . . .

Many of mine have already received a paper bill, so I've told them to just pay that immediately and they can set up EFT after it's already effective.

What a tedious exercise this all has been . . . . .

 

[KennyWest]

As an FYI, not all carriers provide to CMS/the FFM the ability to submit the first premium payment through the Marketplace Access feature which WBE's use...

 

[cadylou]

As an FYI, not all carriers provide to CMS/the FFM the ability to submit the first premium payment through the Marketplace Access feature which WBE's use...

Yes, but I've experienced different results with the same carrier in the same state . . . . explain that one . . . .