Here's the scenario: lady was on a UHC MAPD in Florida. Lady moved to SC in February and has spent the past few weeks getting her affairs in order. UHC does not offer the same MAPD in her new county in SC. My understanding of the SEP for moving is that she has two months after the month of the move to change to a new MAPD, so I sign her up for a new MAPD earlier this week, with a different carrier, effective date of April 1. She learns today that UHC saw she had a new address (how they learned of this, she doesn't know) and has already dropped her coverage effective March 1st.
Is this normal? What are her options in such a scenario?
Is this normal? What are her options in such a scenario?