Medicare Advantage no speaka english!

[Guest]

Anyone else sick of these MA companies outsourcing their telephone verification call centers to non-English speaking companies? I am on a three way call right now with Humana trying to complete the application with one of my new clients and she can not speak complete sentences...no joke. I get this every time I call Humana! Not the impression I want to give my new Senior clients.

 

[sman]

Anyone else sick of these MA companies outsourcing their telephone verification call centers to non-English speaking companies? I am on a three way call right now with Humana trying to complete the application with one of my new clients and she can not speak complete sentences...no joke. I get this every time I call Humana! Not the impression I want to give my new Senior clients.

I hate it. I am on the phone right now with Today's Options doing a verification call. It absolutely sucks. I always warn the client before we call.

 

[policy doctor]

Thanks for the heads up. I didn't know this since I haven't been using their product yet.

Coventry is English, and Universal is good Englisb.

 

[insurancecalifornia]

ha ha, I never try to do that but if that will ever happen then my clients won't be surprised by hear an accent... from that 3d party ... ha ha . I do not think they would have any stronger accent then mine

 

[Guest]

ha ha, I never try to do that but if that will ever happen then my clients won't be surprised by hear an accent... from that 3d party ... ha ha . I do not think they would have any stronger accent then mine

you never try to do what?

 

[arnguy]

Just remember that Oleg writes with an accent!

 

[midwestbroker]

LOL!!!

 

[Medicare.guy]

Apparently I need 20 posts to be able to start a new thread--so lets get me 20 posts

 

[wehotex]

Anyone else sick of these MA companies outsourcing their telephone verification call centers to non-English speaking companies? I am on a three way call right now with Humana trying to complete the application with one of my new clients and she can not speak complete sentences...no joke. I get this every time I call Humana! Not the impression I want to give my new Senior clients.

Wellcare outsources its Mb Services to the Philippines, denying jobs to Americans.

 

[JaBrooklyn]

^wellcare is an absolute nitemare....nobody speaks a word of English or has basic common sense