More UHC Problems - Health Plans Enrolled As Dental Only?

Jan 4, 2016

  1. dgoldenz
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    dgoldenz Moderator Moderator

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    Well here's a new one - just had a client call me telling me that his ID cards never came, only a dental card....well UHC doesn't offer dental in VA, and it has the plan deductible of $6500 listed, but everything in his myuhc.com account only references dental coverage. Apparently this happened with at least one other client, so it may be a widespread issue. Now I get to waste another hour on hold tomorrow. Anyone else come across this?
     
  2. Yagents
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    Yagents Guru

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    That's maybe the pediatric dental portion of policy
     
    Yagents, Jan 4, 2016
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  3. dgoldenz
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    dgoldenz Moderator Moderator

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    That's what I thought, but no....everything on his myuhc.com account only refers to dental. No health plan policy, no health ID card, no mention of benefits, nothing.
     
  4. Tkruger
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    Tkruger Guru

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    Per UHC prior year on exchange plans that "auto" renewed won't be drafted until tonight.

    Let the calls begin....


    Edit:don't believe or trust the back office reporting...
     
    Last edited: Jan 4, 2016
    Tkruger, Jan 4, 2016
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  5. dgoldenz
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    dgoldenz Moderator Moderator

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    This is a new plan, not renewed.
     
  6. WiscBroker
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    WiscBroker Expert

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    UHC has been causing major headaches for me. One policy that is paid shows only paid through 1/1 and is not activating, another all the PCPs selected were not correctly put into the system and clients are getting the wrong doctor. Calling their broker support gets me a dozen different answers and clients are getting really pissed.
     
  7. Tkruger
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    Tkruger Guru

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    Just a repeat of what transpired last year during OE.

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    Was it set up on auto draft? The reason I asked is that if the inital payment hasn't been applied to the policy that maybe why you're not seeing the plan in the UHCexchangebilling.com\UHC sites.
     
    Tkruger, Jan 5, 2016
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