Navigator Job Opening - is It for You?

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Yagents

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5000 Post Club
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Arizona
At $15/hr, it may be attractive to some on this forum........but most agents couldn't meet the job requirements.

Or, this may just be the opportunity you've been looking for to give back to society and our leaders.

Healthcare Marketplace Exchange Navigator

Health Exchange Navigator
Florida non-profit is seeking PT/FT/seasonal navigators to provide outreach and enrollment assistance for the federal health exchange. Positions are available in Miami, Monroe, Broward, Palm Beach, Jacksonville, Gainesville & Pensacola.

JOB REQUIREMENTS
• Bachelor's Degree in a related field strongly preferred
• Ability to achieve state certification as a navigator
• Bilingual in English and Spanish/Creole preferred
• Competency in coordinating multiple tasks in a variety of locations
• Experience in providing direct services or enrolling individuals in health insurance
• Experience engaging a range of audiences through presentations
• Ability to work confidentially and respectfully with private information
 
Kinda doubting many of the past navigators met many if any of those requirements! Success = getting a FOUR year degree to make $15 and hour.. WOO HOO! ROCK ON! <sarcasm mode off>
 
Here's a Marketplace customer service ad I saw the other day. It reportedly pays $11.35 an hour.

In case you've ever wondered why some of the folks sound like automatons who have neither knowledge nor judgment, this might clear that up a little. These are the lofty minimum qualifications for the folks you call at the Marketplace:

The CMS Customer Service Representative I (CSR) is responsible for delivering general Marketplace information to callers. The CSRs use basic office equipment and technology such as telephones, email, and web browsers to perform their duties. The processes that the CSRs must follow are well defined and documented in standard operating procedures and scripts. Prescribed scripts must be read verbatim to the caller. Neither subject matter knowledge nor independent decision making is required by this position.
The Customer Service Representative I reports directly to the Customer Service Supervisor. This is an entry level position responsible for disseminating general Marketplace information. Application processing, enrollment guidelines and a general Marketplace background will be the focus with callers. The Customer Service Representative I will follow scripting to determine when to transfer the caller to a Customer Service Representative II.

JOB RESPONSIBILITIES:
• Provide knowledgeable responses to telephone inquiries in a courteous and professional
manner, utilizing pre-scripted responses which they must read verbatim to provide basic general and claims specific information.
• Follow established and documented policies and standard operating procedures such as filling out timesheets, adhering to privacy rules and responding to numerous phone inquiries.
• Utilize standard technology such as telephone, e-mail, and web browser to perform job duties.
• Assist caller with filling out online application and submitting it electronically to plan provider for processing.
• Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read by the CSR to the caller.
• Refer calls as required to Customer Service Representative II.
• Maintain up-to-date knowledge of CMS regulations and policies as they apply.
• Report problems that occur via the online system so they can be addressed by the appropriate parties.
• Respond to telephone inquiries within the set departmental staffing and time parameters.
• May be required to work GDIT scheduled holidays. Overtime may be required.
• Perform other related duties as assigned.
• Regular and predictable attendance is required.


• High School diploma or equivalent required.


• Minimum 6 months customer service experience required.
• Must be able to speak and read English clearly, professionally and fluently.
• Must be able to type a minimum of 20 WPM.
• Ability to effectively work within established contractual turnaround times required.
• Must have demonstrated excellent interpersonal and the ability to organize simultaneous tasks.
• Proven ability to work as a member of a team.
• All CMS personnel will be required by contract to undergo program update training as the program changes.
• Spanish fluency is desirable.
Click to expand...
 
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