I was on the phone today with a current AAA Memember that I'd helped in the past. I asked her if I could give her an auto quote, since her AAA membership would give her a discount. She answered with, "I doubt you could beat my rates with my current company." I counter with, "Well, who are you currently insured with?" She answers State Farm. I tell her we've been quoting a lot of state farm clients and have been beating their prices. She says OH! I think I've got this one..WRONG! She says, "Well, let me think about it." At which point, I sniffeled a little and sold her a secondary membership, but no auto/home quote! How do you respond to the, "Let me think about it." especially when genuinely seem interested. Schiffman didn't cover that one, or I can't read real good and missed it!