Need Health Sherpa Help:

Nov 4, 2015

  1. mmike160
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    mmike160 Guru

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    State:
    Pennsylvania
    Hi all,

    I'm still pretty new to using HS. Most of the time, I'm getting emailed 3-4 minutes after submitting via Sherpa that the client is enrolled along with the subsidy determination.

    I have one client whose application has stayed "submitted", but has not updated to "enrolled". I tried deleting the application and resubmitting it, same issue.

    Anyone run into this and what's the best course of action?

    Thanks..
     
  2. TxOnline
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    TxOnline Guru

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    State:
    Texas
    Call Sherpa. They'll fix it.
    Yes, it happens on occasion.
     
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