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My Agency Contact Rep. (ACR) has been cold calling for 2 hours a day. This is a small part of her daily (5 hour day) goals. She also, schedules annual reviews, calls and welcomes new clients, maintains e-relations, etc....
Her goal for the call is to peak interest from new prospects for auto insurance quotes. Her calling ratio's after 3 days are as follows:
249 calls (41.5 per hour) 76 reached (1/3 or 12.6 per hour) 1 interested
Knowing that it is very early in the process to track results accurately, we have decided to continue the process for a month and tweak the activity then. Here is the language that she is using:
Hello Sir/Ma'am my name is __________ I am with Warner Insurance. Did I catch you at a good time?
No. Alright, is there a better time for me to call you back? Mornings or afternoons.
Yes. Great, we currently represent 18 auto insurance companies. We know that the rates in NM are continuing to increase. We are just calling to see if we can give you a quote and see if we can save you some money.
No. I appreciate your time have a great day.
Yes. I know that you weren’t expecting this call. Do you have time for me now or should we call you back at a more convenient time.
It will take about 5 minutes to gather your information and then I would like to schedule a time to have the agent call you back.
Your feedback is more than appreciated
Her goal for the call is to peak interest from new prospects for auto insurance quotes. Her calling ratio's after 3 days are as follows:
249 calls (41.5 per hour) 76 reached (1/3 or 12.6 per hour) 1 interested
Knowing that it is very early in the process to track results accurately, we have decided to continue the process for a month and tweak the activity then. Here is the language that she is using:
Hello Sir/Ma'am my name is __________ I am with Warner Insurance. Did I catch you at a good time?
No. Alright, is there a better time for me to call you back? Mornings or afternoons.
Yes. Great, we currently represent 18 auto insurance companies. We know that the rates in NM are continuing to increase. We are just calling to see if we can give you a quote and see if we can save you some money.
No. I appreciate your time have a great day.
Yes. I know that you weren’t expecting this call. Do you have time for me now or should we call you back at a more convenient time.
It will take about 5 minutes to gather your information and then I would like to schedule a time to have the agent call you back.
Your feedback is more than appreciated