New On Exchange Billing Issue

Sep 21, 2015

  1. Tkruger
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    Receiving multiple reports of clients (not on auto pay) receiving invoices that are for the full amount of the premiums not the premiums minus the APTC.

    2 clients have made it through to customer service today and have been advised it was an error in the billing system and to disregard the notice.

    This is the same carrier who didn't auto draft clients on auto draft back in June.

    Just a heads up for those who are working with this carrier so they don't have to sit on the phone extended times only to be told exactly what you're reading now.
     
    Tkruger, Sep 21, 2015
    #1
  2. MaryDallas
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    Which carrier are you referring to, please?
     
  3. Tkruger
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    PM Sent...........
     
    Tkruger, Sep 21, 2015
    #3
  4. MaryDallas
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    Thank you. So many billing issues. I would like for the carriers to know this takes us away from producing.
     
  5. YouGotMyMoney
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    YouGotMyMoney Guru

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    We are running into the exact same situation with open enrollment less than 4 weeks away how does the largest insurance company in the country still having problems?
     
  6. taterpeeler
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    bECAUSE THEY ARE BUMBLING IDOITS?
     
  7. Yagents
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    Yagents Guru

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    Perfect comment next to that avatar
     
    Last edited: Sep 21, 2015
    Yagents, Sep 21, 2015
    #7
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