I have a client who was clearly a victim of misrepresentation by an NML agent. Specifically, the agent had some story about how NML wanted to price their LTC policy at 400% of market rates but regulators only allowed them to price it at 200% of market rates and that is a part of the reason they ultimately had a premium increase. I am told by a former NML LTC specialist that there actually was home office training to this effect. I'd love to get my hands on it. Agent also told client that even though LTC prices weren't guaranteed, NML knows what they're doing and doesn't increase rates. It would take a pandemic or similar disaster for them to increase rates. Any thoughts from anyone?