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1 or 2 agents on this forum posted about getting dinged,earlier this year, for just that being on the phone with client when enrollment was completed.This is the reason I stopped using it
You had me worried so I looked up the thread that discussed this before "Helping Clients with Part D Can Be a Violation" and you can be on the phone when using mymedicareenroll just not in person or screen share - and obviously it has to be an inbound call.
"Agents are prohibited from completing the web enrollment on behalf of the consumer or at the consumer’s request. However, an agent may be on the telephone in order to assist the consumer with a web enrollment.
Agents must not be physically present with the consumer when a consumer is completing a web-based enrollment and must not engage in any screen sharing with the consumer through an internet connection (e.g., the consumer gives the agent control of the consumer’s computer to complete a web enrollment via WebEx) unless agreed to by the Vice President of Sales Oversight and the Compliance Officer.
Completing a web enrollment through the web-based enrollment tool on behalf of a consumer may be considered fraud"
https://sms-university.com/blog/compliance-alert/