Late in the game, but here's my 2 cents worth. Before getting in Insurance, I spent12 years in the BPO industry (Asia), mostly living in the Philppines. We put up the majority of our IT, Help Desk, Call centers there. Quick Pros and Cons:
Pros:
Best English speakers in Asia
Reliable
Usually Best Cost
Cons:
Can be too nice, lack aggression/killer instinct
Best cost doesn't always equal best quality
Needs objectives clearly spelled out
If I were doing a IB campaign, I would highly recommend the Phils. For OB cold/sales calling it's really 50/50.
I wouldn't recommend hiring one (off of odesk or any other place). It's best to hire a company and set strict guidelines as it relates to calling, names, and production, or you may get burned.
Lastly stick to the major cities where they not only get the best English speakers, but the best speakers that understand the American way of life. Those cities would be Manila, Cebu, Davao and/or Angeles City/Clark AFB areas.
Good Luck! If anyone needs any additional info, PM. I would be glad to help
Pros:
Best English speakers in Asia
Reliable
Usually Best Cost
Cons:
Can be too nice, lack aggression/killer instinct
Best cost doesn't always equal best quality
Needs objectives clearly spelled out
If I were doing a IB campaign, I would highly recommend the Phils. For OB cold/sales calling it's really 50/50.
I wouldn't recommend hiring one (off of odesk or any other place). It's best to hire a company and set strict guidelines as it relates to calling, names, and production, or you may get burned.
Lastly stick to the major cities where they not only get the best English speakers, but the best speakers that understand the American way of life. Those cities would be Manila, Cebu, Davao and/or Angeles City/Clark AFB areas.
Good Luck! If anyone needs any additional info, PM. I would be glad to help
