Prudential Insurance Scamming Military Retirees
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Prudential Insurance is twisting Insurance Whole life to Veterans, in a swindling effort to lessen Coverage. Please see below, something I am working hard with, through BBB and Department of Consumer Services of Florida.
Gregory Phillips
USN/Ret
----- Forwarded Message -----
From: Gregory Phillips <[email protected]>
To: "[email protected]" <[email protected]>
Sent: Friday, March 23, 2018 3:50 PM
Subject: [email protected]
COMPLAINANT INFO
Complainant Name: Gregory Phillips, USN/Ret
Residential Address: 1470 NE 151 Terrace, North Miami Beach FL, 33162
Mailing Address: 1470 NE 151 Terrace, North Miami Beach FL, 33162
Home Phone: 305-
Work Phone:
Cell Phone: 786-
Email: [email protected]
RESPONDENT INFO
Respondent Type: Organization
Respondent Name: Prudential Insurance Company of America
Address: 751 Broad St , Newark NJ, 07102
County:
Phone: 800-419-1473
Account Number: 266637596
Person(s) you dealt with at the company: Stephanie Suscavage ;
COMPLAINT DETAILS
Filing for someone else: No
When I retired in November 2000, I had SGLI 200k Insurance Policy. It has always been that way, never changed on my part. Having been retired and receiving Retirement Pay for years, I recently looked at my DFAS Information June 2017. Shockingly, I noticed that my Insurance through Prudential had changed. I attempted to change it to a higher rate, but they would only allow my change to $175K rate.
As I further thought it could possibly be an error on the website or something or nuther… but not.
I began writing them, asking questions to correct my concerns.
PRUDENTIAL HAS PROVEN AND ADMITTED AN ERROR, BUT NOW SAY…..
-------------------
Forwarded Message -----
From: Gregory Phillips <[email protected]>
To: OSGLI Contact Us <[email protected]>
Sent: Friday, January 26, 2018 4:54 PM
Subject: Re: Amount of coverage
OGSLI,
i contacted you because my question of my past compared to current coverage was in question... on my own accord.
Attached, my DD-214 indicates SGLI Coverage $200,000.00 when I retired in November 2000.
Was there a change I may have missed?
Gregory Phillips
USN/Ret
---------------------------------------
From: OSGLI Contact Us <[email protected]>
To: Gregory Phillips <[email protected]>
Sent: Monday, January 29, 2018 2:47 PM
Subject: Re: Fw: Amount of coverage
Customer Service Center: 800-419-1473, Monday through Friday, 8:00 a.m. and 5:00 p.m. Eastern time.
Contact Customer Service by phone if you need your protected Control Number.
Customer Service Fax: 800-236-6142
Claims Documents Fax: 877-832-4943
Visit us on the web: http://giosgli.prudential.com
Dear Gregory Phillips,
Thank you for your recent inquiry. I have corrected the amount of SGLI coverage you had while in service as reflected on your DD-214. However, coverage can only be increased to the maximum allowed within the first 1 year and 120 days from separation from service so your VGLI coverage cannot be increased to that amount.
Should you have any further questions, please let us know. Please note that your Control number is protected information and cannot be provided via email. Should you need your Control Number please call our Customer Service Center. Our Customer Service Department can be reached at 800-419-1473 between the hours of 8:00 a.m. and 5:00 p.m. Eastern time, Monday through Friday. Our fax number is 800-236-6142. You may also visit our website, http://giosgli.prudential.com for more information.
Sincerely,
Stephanie Suscavage
Customer Service Professional
The Office of Servicemembers' Group Life Insurance
Email Help Ticket# 354OS98-23862636-94SG15 This number is not your Control Number, and is only used to reference your email. Please note that your Control Number is protected information and cannot be provided via email. Should you need your Control Number please contact our Customer Service Department by telephone at 1-800-419-1473.
Please help me out with this Mismanagement, Manipulative, Law Breaking Prudential Insurance Company.
Gregory Phillips
USN/Ret
::: Additional Information attached.
Complaint Description:
Correct my VGLI Insurance from $175,000 to $200,000 Veterans' Group Life Insurance as indicated on all of my DD-214, where
it started out from Retirement in November 2000. The Monthly Rate should not be increased abnormally high due to
circumstances of this complaint. It is totally Unfair and Possible Business Ethics issue for Prudential possible Lauder and
manipulate rates and Insurance issues as such. I have more actual emails when show Prudential is 100$ negligent.
Joint Account: No
Joint Account Description: ,
Complainant Sign a Contract: Yes
Amount in Dispute: 200,000
Transaction Date: 01/01/2000
Original Purchase Price:
Attorney Contacted: No
Product/Service Advertised: Yes
Product/Service Advertised Description: Military Authorities
Complaint Submitted to Another Regulator: Yes
Regulator Name: Better Business Bureau
Regulator Phone: 609-588-0808
Date Regulator Contacted: 02/02/2018
Response From Regulator: Yes
Complaint Submitted to the Company: Yes
Company Contact Name: Steve Reyes
Company Contact Phone: 800-419-1473
Date Company Contacted: 01/23/2018
Response From Company: Yes
Products Involved: Insurance
Sales Rep Introduction Description:
Any Oral Representations
Dear Gregory Phillips,
Thank you for your recent inquiry. I have corrected the amount of SGLI coverage you had while in service as reflected on your
DD-214. However, coverage can only be increased to the maximum allowed within the first 1 year and 120 days from separation
from service so your VGLI coverage cannot be increased to that amount.
Should you have any further questions, please let us know. Please note that your Control number is protected information and
cannot be provided via email. Should you need your Control Number please call our Customer Service Center. Our Customer
Service Department can be reached at 800-419-1473 between the hours of 8:00 a.m. and 5:00 p.m. Eastern time, Monday through
Friday. Our fax number is 800-236-6142. You may also visit our website, http://giosgli.prudential.com for more information.
Sincerely,
Stephanie Suscavage
Customer Service Professional
The Office of Servicemembers' Group Life Insurance
Email Help Ticket# 354OS98-23862636-94SG15 This number is not your Control Number, and is only used to reference your
email. Please note that your Control Number is protected information and cannot be provided via email. Should you need your
Control Number please contact our Customer Service Department by telephone at 1-800-419-1473.
Discussed Investment Objectives: Yes
Discussed Investment Objectives Description:
OGSLI,
Your Reasoning, as by Law unable to do corrections to A MISTAKE "YOU" OBVIOUSLY CREATED AND
MISMANAGED/MISREAD MY DD-214 ACTUAL AMOUNT OF $200k "coverage can only be increased to the maximum
allowed within the first 1 year and 120 days from separation from service so your VGLI coverage cannot be increased to that
amount.
THAT IS THE BIGGEST CROCK OF BIGOTRY HIPPOCRITICAL MISMANAGMENT OFAN INSURANCE COMPAY TO
A VETERAN INSURANCE VGLI Coverage.
Not actually how I can get this corrected, but I am on it.....
Was the Investment Sold: No
The Complainant was in Florida When Transaction in Question Took Place: Yes
Complainant has a Residence Outside Florida: No
Complainant Profile info:
Date of birth : 11/06/1960
Education Level: Bachelor's Degree
Retired: Yes
Marital Status: Single
Employer: USN/Ret
Length of Employment: 26
Annual Income: $55,000-74,999
Gregory Phillips
USN/Ret
Download All
Message body
Prudential Insurance is twisting Insurance Whole life to Veterans, in a swindling effort to lessen Coverage. Please see below, something I am working hard with, through BBB and Department of Consumer Services of Florida.
Gregory Phillips
USN/Ret
----- Forwarded Message -----
From: Gregory Phillips <[email protected]>
To: "[email protected]" <[email protected]>
Sent: Friday, March 23, 2018 3:50 PM
Subject: [email protected]
COMPLAINANT INFO
Complainant Name: Gregory Phillips, USN/Ret
Residential Address: 1470 NE 151 Terrace, North Miami Beach FL, 33162
Mailing Address: 1470 NE 151 Terrace, North Miami Beach FL, 33162
Home Phone: 305-
Work Phone:
Cell Phone: 786-
Email: [email protected]
RESPONDENT INFO
Respondent Type: Organization
Respondent Name: Prudential Insurance Company of America
Address: 751 Broad St , Newark NJ, 07102
County:
Phone: 800-419-1473
Account Number: 266637596
Person(s) you dealt with at the company: Stephanie Suscavage ;
COMPLAINT DETAILS
Filing for someone else: No
When I retired in November 2000, I had SGLI 200k Insurance Policy. It has always been that way, never changed on my part. Having been retired and receiving Retirement Pay for years, I recently looked at my DFAS Information June 2017. Shockingly, I noticed that my Insurance through Prudential had changed. I attempted to change it to a higher rate, but they would only allow my change to $175K rate.
As I further thought it could possibly be an error on the website or something or nuther… but not.
I began writing them, asking questions to correct my concerns.
PRUDENTIAL HAS PROVEN AND ADMITTED AN ERROR, BUT NOW SAY…..
-------------------
Forwarded Message -----
From: Gregory Phillips <[email protected]>
To: OSGLI Contact Us <[email protected]>
Sent: Friday, January 26, 2018 4:54 PM
Subject: Re: Amount of coverage
OGSLI,
i contacted you because my question of my past compared to current coverage was in question... on my own accord.
Attached, my DD-214 indicates SGLI Coverage $200,000.00 when I retired in November 2000.
Was there a change I may have missed?
Gregory Phillips
USN/Ret
---------------------------------------
From: OSGLI Contact Us <[email protected]>
To: Gregory Phillips <[email protected]>
Sent: Monday, January 29, 2018 2:47 PM
Subject: Re: Fw: Amount of coverage
Customer Service Center: 800-419-1473, Monday through Friday, 8:00 a.m. and 5:00 p.m. Eastern time.
Contact Customer Service by phone if you need your protected Control Number.
Customer Service Fax: 800-236-6142
Claims Documents Fax: 877-832-4943
Visit us on the web: http://giosgli.prudential.com
Dear Gregory Phillips,
Thank you for your recent inquiry. I have corrected the amount of SGLI coverage you had while in service as reflected on your DD-214. However, coverage can only be increased to the maximum allowed within the first 1 year and 120 days from separation from service so your VGLI coverage cannot be increased to that amount.
Should you have any further questions, please let us know. Please note that your Control number is protected information and cannot be provided via email. Should you need your Control Number please call our Customer Service Center. Our Customer Service Department can be reached at 800-419-1473 between the hours of 8:00 a.m. and 5:00 p.m. Eastern time, Monday through Friday. Our fax number is 800-236-6142. You may also visit our website, http://giosgli.prudential.com for more information.
Sincerely,
Stephanie Suscavage
Customer Service Professional
The Office of Servicemembers' Group Life Insurance
Email Help Ticket# 354OS98-23862636-94SG15 This number is not your Control Number, and is only used to reference your email. Please note that your Control Number is protected information and cannot be provided via email. Should you need your Control Number please contact our Customer Service Department by telephone at 1-800-419-1473.
Please help me out with this Mismanagement, Manipulative, Law Breaking Prudential Insurance Company.
Gregory Phillips
USN/Ret
::: Additional Information attached.
Complaint Description:
Correct my VGLI Insurance from $175,000 to $200,000 Veterans' Group Life Insurance as indicated on all of my DD-214, where
it started out from Retirement in November 2000. The Monthly Rate should not be increased abnormally high due to
circumstances of this complaint. It is totally Unfair and Possible Business Ethics issue for Prudential possible Lauder and
manipulate rates and Insurance issues as such. I have more actual emails when show Prudential is 100$ negligent.
Joint Account: No
Joint Account Description: ,
Complainant Sign a Contract: Yes
Amount in Dispute: 200,000
Transaction Date: 01/01/2000
Original Purchase Price:
Attorney Contacted: No
Product/Service Advertised: Yes
Product/Service Advertised Description: Military Authorities
Complaint Submitted to Another Regulator: Yes
Regulator Name: Better Business Bureau
Regulator Phone: 609-588-0808
Date Regulator Contacted: 02/02/2018
Response From Regulator: Yes
Complaint Submitted to the Company: Yes
Company Contact Name: Steve Reyes
Company Contact Phone: 800-419-1473
Date Company Contacted: 01/23/2018
Response From Company: Yes
Products Involved: Insurance
Sales Rep Introduction Description:
Any Oral Representations
Dear Gregory Phillips,
Thank you for your recent inquiry. I have corrected the amount of SGLI coverage you had while in service as reflected on your
DD-214. However, coverage can only be increased to the maximum allowed within the first 1 year and 120 days from separation
from service so your VGLI coverage cannot be increased to that amount.
Should you have any further questions, please let us know. Please note that your Control number is protected information and
cannot be provided via email. Should you need your Control Number please call our Customer Service Center. Our Customer
Service Department can be reached at 800-419-1473 between the hours of 8:00 a.m. and 5:00 p.m. Eastern time, Monday through
Friday. Our fax number is 800-236-6142. You may also visit our website, http://giosgli.prudential.com for more information.
Sincerely,
Stephanie Suscavage
Customer Service Professional
The Office of Servicemembers' Group Life Insurance
Email Help Ticket# 354OS98-23862636-94SG15 This number is not your Control Number, and is only used to reference your
email. Please note that your Control Number is protected information and cannot be provided via email. Should you need your
Control Number please contact our Customer Service Department by telephone at 1-800-419-1473.
Discussed Investment Objectives: Yes
Discussed Investment Objectives Description:
OGSLI,
Your Reasoning, as by Law unable to do corrections to A MISTAKE "YOU" OBVIOUSLY CREATED AND
MISMANAGED/MISREAD MY DD-214 ACTUAL AMOUNT OF $200k "coverage can only be increased to the maximum
allowed within the first 1 year and 120 days from separation from service so your VGLI coverage cannot be increased to that
amount.
THAT IS THE BIGGEST CROCK OF BIGOTRY HIPPOCRITICAL MISMANAGMENT OFAN INSURANCE COMPAY TO
A VETERAN INSURANCE VGLI Coverage.
Not actually how I can get this corrected, but I am on it.....
Was the Investment Sold: No
The Complainant was in Florida When Transaction in Question Took Place: Yes
Complainant has a Residence Outside Florida: No
Complainant Profile info:
Date of birth : 11/06/1960
Education Level: Bachelor's Degree
Retired: Yes
Marital Status: Single
Employer: USN/Ret
Length of Employment: 26
Annual Income: $55,000-74,999
Gregory Phillips
USN/Ret
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