- 232
I'm sure I've said this before, but it bears repeating.....
MAX out your rental car coverage, please!
Don't think that because your client has easy access to another car right now, that she'll have access to it when hers gets wrecked and is not driveable. I promise you - she won't. And at the very least, she'll forget about adding Rental Car coverage when circumstances change. Make it part of your basic proposal.
IF you have customers with a high-end car, know that a 2 day repair can easily turn into 2 weeks if additional parts are needed. BMW, Mercedes, Land Rover.....they don't stock so many parts in the US. And what they do have, is likely in a warehouse 3000 miles away. They order parts and ship them when they feel like it for the most part. At least that's my experience. There's a 2012 Range Rover on my lot since 10/22 and we STILL don't have everything we need to fix it properly. Her rental runs out tomorrow and we're a week away from finishing assuming that last little plastic widget arrives tomorrow.
Side note: Don't place these customers with carriers that make a habit of using aftermarket parts. Those OEM's do not price-match because they don't have to. Playing the "try it first" game just adds more time to the repair. Better yet - sell them with a carrier that offers an OEM parts endorsement.
Happy selling!! And thank you, on behalf of body shops everywhere.
MAX out your rental car coverage, please!
Don't think that because your client has easy access to another car right now, that she'll have access to it when hers gets wrecked and is not driveable. I promise you - she won't. And at the very least, she'll forget about adding Rental Car coverage when circumstances change. Make it part of your basic proposal.
IF you have customers with a high-end car, know that a 2 day repair can easily turn into 2 weeks if additional parts are needed. BMW, Mercedes, Land Rover.....they don't stock so many parts in the US. And what they do have, is likely in a warehouse 3000 miles away. They order parts and ship them when they feel like it for the most part. At least that's my experience. There's a 2012 Range Rover on my lot since 10/22 and we STILL don't have everything we need to fix it properly. Her rental runs out tomorrow and we're a week away from finishing assuming that last little plastic widget arrives tomorrow.
Side note: Don't place these customers with carriers that make a habit of using aftermarket parts. Those OEM's do not price-match because they don't have to. Playing the "try it first" game just adds more time to the repair. Better yet - sell them with a carrier that offers an OEM parts endorsement.
Happy selling!! And thank you, on behalf of body shops everywhere.
Last edited: