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So, I'm meeting a lady about Med Supps tomorrow afternoon. She's blind, but not on disability. She has a caretaker who will be there at the meeting. She's clearly (from the phone conversation anyway) fine other than the blindness. Oh, and she's turning 65 in a few months, so it's open enrollment.....
I have absolutely no idea how to go about this meeting! Obviously, I'm going to have to be extra good about verbalizing the Med Supp benefits. I *just* passed AHIP and Humana certs for MA/MAPD , so if she wants info on that, I'll have to reschedule for a later time, when I get my official ok to start writing those.
Question is this, say she decides she wants a Med Supp. If she's got a person who is POA for signing things, is that ok? I don't want to do anything illegal on accident, I've just never dealt with someone with this particular disability before.
Anyone have experience in this? *need a little sheepish smiley*
Can you tell I'm still pretty new at this?
I have absolutely no idea how to go about this meeting! Obviously, I'm going to have to be extra good about verbalizing the Med Supp benefits. I *just* passed AHIP and Humana certs for MA/MAPD , so if she wants info on that, I'll have to reschedule for a later time, when I get my official ok to start writing those.
Question is this, say she decides she wants a Med Supp. If she's got a person who is POA for signing things, is that ok? I don't want to do anything illegal on accident, I've just never dealt with someone with this particular disability before.
Anyone have experience in this? *need a little sheepish smiley*
Can you tell I'm still pretty new at this?