Telemarketing companies NOT to work with....

Aug 2, 2007

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  1. nate124
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    nate124 Guest

    ..
     
    Last edited by a moderator: Aug 2, 2007
    nate124, Aug 2, 2007
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  2. salpro22
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    salpro22 Guru

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    I'd like to see the script you're using to generate the leads. 9 leads isn't nothing to shake your fist it, but it is still a 3:1 ratio, which is acceptable. If they are just getting leads for "interested people", then yes, the return is crap, but if they are providing highly-qualified leads (current premium, company, health conditions, etc.) sounds like a good way to bring in a few extra deals.
     
  3. nate124
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    Agreed... but 9 leads at $560 = $62.00/lead.... and these are examples of some of the 9.... ( I changed/omited some contact info)

    ----------------------------------------------------
    Company - Hypnosis Institute
    Contact - Cheryl

    Title - owner
    phone - 555-555-5555
    fax - declined to give
    email - @hotmail.com
    address - Mound Rd
    city - Warren
    state - MI
    zip -
    Current insurance company - 48092-3862
    happy with the cost of the insurance - declined to answer
    health issues - declined to answer
    Age/Sex of everyone - declined to answer
    Does anyone smoke - declined to answer
    type of lead - send info and follow up
    appt date - 07/27/07
    appt time - between 10-12
    ------------------------------------------------

    Company - Consulting Group
    Contact - Mike

    Title - owner
    phone -

    fax -

    email -

    address -

    city - Ann Arbor
    state - MI
    zip - 48108-3324
    Current insurance company - yes
    happy with the cost of the insurance - yes
    health issues - knee
    Age/Sex of everyone - self, 63
    Does anyone smoke - no
    type of lead - send info and follow up
    appt date - 08/02/07
    appt time - 9 Am
    notes - Spoke to Mike Cleland, and he requested info with premiums sent and a follow up call on 08/02/07 @ 9 AM.
    ----------------------------------------------------------


    Company - Corp
    Contact - Gladson

    Title - Owner
    phone -

    fax -

    email -

    address -

    city - Sterling Heights
    state - MI
    zip - 48313-1148
    Current insurance company - Declined to specify, but does have one.
    happy with the cost of the insurance - no
    health issues - yes, declined to specfiy
    Age/Sex of everyone - m-58, f-53, m-19
    Does anyone smoke - no
    type of lead - Phone apt
    appt date - 07/25
    appt time - 2 PM
    notes - Spoke to Mr. Remos and set an appointment for 07/25 @ 2 PM.
    ---------------------------------------------------

    Company - Apartment
    Contact -

    Title - Owner
    phone -

    fax -

    email - not provided
    address -

    city - Ypsilanti
    state - MI
    zip - 48197-2407
    Current insurance company - Care Choices
    happy with the cost of the insurance - Not really
    health issues - Yes, he did not want to say.
    Age/Sex of everyone - 5 people ages: 37, 39, 30, 60, 58
    Does anyone smoke - no
    type of lead - Phone apt
    appt date - July 24, 2007
    appt time - 10:00am
    notes - Mr. Barnes wants to speak with a representative to give the information about health issues and what they are paying for health care at this time. He said if Mazur Insurance can beat what they have right now, he maybe interested. He said they can't have PPO.
    ------------------------------------------------------


    Are those leads worth $62 each?? I agree with you that if I ever found a company who would generate high quality leads, with health information and current insurance info, etc.... I would pay more for those leads. I can't find a company out there who will actually do it though!


    Here is the script I am using with them.....



    Good morning is_________ in?

    Hi __________ this is ________ calling from Mazur Insurance. How are you today? Great!

    ________ The reason for my call is that we work with quite a few people in [your industry] to help them lower their health care costs. I wanted to talk with you briefly to see if we might be able to help you lower your costs by as much as 35%?

    All I need to do is have you answer some questions for me and I’ll let you know if we can help you or not. If we can, I’ll have an agent contact you to set up a time to get you some more information. If we can’t, I’ll remove your name from our list so you are never contacted again. Is that fair enough? Great!

    From there it's on to the health questions.....
     
    nate124, Aug 2, 2007
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  4. Crabcake Johnny
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    Malarkey. 9 leads in 45 hours is impossible. That's one lead every 5 hours of calling. I could sell a car over the phone if I called people for 5 hours straight.
     
  5. Crabcake Johnny
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    Just judging from that small snapshot those are NOT small business owners with under 10 employees.
     
  6. CHUMPS FROM OXFORD
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    I also saw that 9 in 45 and shuddered. Could it be 45 leads in 9 hours?

    Nine in fourty-five is pretty hard to do.
     
  7. nate124
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    If it was 45 in 9 hours, I'd be jumping for joy!!!

    I have told this woman that I just plain don't understand how this is even possible.

    I thought the same thing, John. I made it very clear when I had them pull the list what I wanted....Shouldn't have trusted them with that part, I guess!

    The woman had the nerve to tell me that I'M rude... and also has blamed my script, the areas I'm having her call, etc etc etc. Everything but herself basically....

    It's gotten to the point where it's amusing.

    Anyways, thanks for posting... it's good to know that I have a right to be pissed off about this! haha.
     
    nate124, Aug 2, 2007
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  8. Crabcake Johnny
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    Whatever records she's showing to prove they made 45 hours of calls are fabricated. I'd want the entire list they called so I could call behind them to verify. If they're dialing 50 numbers per hour it's impossible not to get 2 leads per hour. Impossible. The only way NOT to get 2 leads per hour is not to call.

    In fact, I'll bet money that I could call for 45 hours and say "Hey, you don't want quotes for health insurance plans, do you?" and triple those results.
     
  9. nate124
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    nate124 Guest

    Funny.... I actually did that. She sent me a spreadsheet... what's interesting about this spreadsheet is that there are only 1302 total businesses on here.

    I also asked her to send me log sheets of all the businesses that were called each day... how many hours were spent each day, etc etc.... She just sent over the spreadsheets.....Here is what I got:

    Day 1: Hours charged: 4 Businesses called: 60
    Day 2: Hours charged: 5 Businesses called: 82
    Day 3: Hours charged: 5 Businesses called: 94
    Day 4: Hours charged: 5 Businesses called: 63
    Day 5: Hours charged: 5 Businesses called: 69
    Day 6: Hours charged: 6 Businesses called: 65
    Day 7: Hours charged: 5 Businesses called: 67
    Day 8: Hours charged: 5 Businesses called: 57
    Day 9: Hours charged: 5 Businesses called: 66

    Honestly... now i'm even more pissed off than before!!! 57 calls in 5 hours?!?! Once again... if these were amazing leads, then fine... but they are the same leads that I can generate 2+ in every hour calling myself!

    Un real how horrible some of these businesses are.... John, you are so right in saying that we should just do it ourselves!
     
    nate124, Aug 2, 2007
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  10. salpro22
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    salpro22 Guru

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    I see your point. I was under the impression that you only got charged for the 20 hours, since you said you get another 20 hrs. free. I'd definitely fire them and give them my thoughts. The leads are crap.
     
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