Trial right isn't an sep option on Aetna's e-app

Apr 10, 2019

  1. keith365
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    keith365 Expert

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    I have a client who owns a mapd. They want to use their trial right to buy a supplement and a pdp. I went into Aetna's Ascend software to write the pdp, but there isn't an option for trial right. There isn't even a box I can check for "other", where I can write in the reason for the sep. The software doesn't offer any election period I can use. Broker support cant help. Any ideas??
    Thanks!
     
    keith365, Apr 10, 2019
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  2. Chazm
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    Chazm Guru

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    Just looked and you’re right. I would just call them to see what to do
     
    Chazm, Apr 10, 2019
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  3. goillini52
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    goillini52 MAGA...Eat More Bacon & BUILD THAT WALL!!!

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    I wonder why Keith didn't think of that? :goofy:
     
  4. keith365
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    keith365 Expert

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    Did call them! Guess what. They asked me to call the local aetna manager. Did that too. He doesnt know. He copied me on an email to broker support, who emailed back saying that theres an sep manual on aetna's website. I coudnt find it. I don't think it would help anyway. And best of all, aetna doesnt allow you to download apps. I have to order them. Meanwhile, my client must think I'm goofing off. The solution is to work with another company I guess
     
    keith365, Apr 10, 2019
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  5. Northeast Agent
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    Did call them! Guess what. They asked me to call the local aetna manager. Did that too. He doesnt know. He copied me on an email to broker support, who emailed back saying that theres an sep manual on aetna's website.

    Do you have an upline at an FMO you can reach out to?
     
  6. vic120
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    vic120 Guru

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    I've had to explain that SEP to at least 2 med supp companies, and at an Aetna face to face training one year,

    It's not as commonly understood even by carriers as it is here for some reason
     
    vic120, Apr 10, 2019
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  7. keith365
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    keith365 Expert

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    Yeah. is there another way to enroll a client with aetna, like over the phone or something? If not, maybe I'll just have her call in and I'll be on the phone to guide the person on the other end who probably won't understand what we're doing. Come to think of it, I've run into this one other time, and it was also a fiasco.
     
    keith365, Apr 10, 2019
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  8. Chazm
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    Does your FMO have their own online enrollment? I use premier senior marketing and they have all of their MAPD plans go through their Medicare enrollment. Soa and All. That’s what I would use if I encountered that situation.
     
    Chazm, Apr 10, 2019
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  9. Yagents
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    Yagents Guru

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    I am having same problem. No carriers have a clue, med.gov doesn't have it as an option. It's like I have train everyone I speak with about trial right, they never heard of it
     
    Yagents, Apr 10, 2019
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  10. vic120
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    vic120 Guru

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    vic120, Apr 10, 2019
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