cernainsurance
New Member
- 12
So we had made some minor changes (correcting last names, addresses) to some customers applications at the end of last month. For some reason some of the premiums were changing or a new plan had to be selected. We contacted CC to inform of this and they indicated that there were some system issues and would check into it and correct the problem. We did not see a resolution so we contacted them at the beginning of this month and received the "we are still looking into it" line.
Contacted them today and talked to a rep at CC and they advised that the new plan changes and premiums changes were correct!? They received an email from management that if there are any changes such as corrections to DOB's, address etc... that a new plan would have to be selected with the possibility of a different metal tier and premiums could change!!
This particular situation I had was the customer last name was misspelled by 1 letter. The customer called in to CC to make change. She received a revised bill a week later showing the correction but the rate had increased by $15 per month. I asked the rep that doesnt seem right! He said that the carriers are always changing rates and since a change was processed they had a new effective date for the following month and therefore putting them with the new new rates!
WOW!!!!
Have any other California agents experienced this???
Contacted them today and talked to a rep at CC and they advised that the new plan changes and premiums changes were correct!? They received an email from management that if there are any changes such as corrections to DOB's, address etc... that a new plan would have to be selected with the possibility of a different metal tier and premiums could change!!
This particular situation I had was the customer last name was misspelled by 1 letter. The customer called in to CC to make change. She received a revised bill a week later showing the correction but the rate had increased by $15 per month. I asked the rep that doesnt seem right! He said that the carriers are always changing rates and since a change was processed they had a new effective date for the following month and therefore putting them with the new new rates!
WOW!!!!
Have any other California agents experienced this???
