Just when you think it can't get worse . . . it does.
Client moved out of state. Contacted me yesterday, frantic because her #Wellcare PDP was cancelled.
She moved mid June. Contacted them direct, not SS. Wellcare flunkie told her it was not a problem and they would issue a new policy.
A few weeks later they send a letter informing her they cancelled her coverage as of the end of June.
I was on my way out of town and couldn't call. All discussion via email. I asked for copies of any letters and other correspondence from Wellcare. Also needed to know if her premium is deducted from SS or bank account.
When I had a chance I went on Mcare.gov and discovered Wellcare DOES in fact have a plan in her area. Was ready to email her same but she had spent the afternoon on the phone with them and they promised to reinstate coverage.
And today I get an email about Envision with "U S based customer service" and plans under $16.
Client moved out of state. Contacted me yesterday, frantic because her #Wellcare PDP was cancelled.
She moved mid June. Contacted them direct, not SS. Wellcare flunkie told her it was not a problem and they would issue a new policy.
A few weeks later they send a letter informing her they cancelled her coverage as of the end of June.
I was on my way out of town and couldn't call. All discussion via email. I asked for copies of any letters and other correspondence from Wellcare. Also needed to know if her premium is deducted from SS or bank account.
When I had a chance I went on Mcare.gov and discovered Wellcare DOES in fact have a plan in her area. Was ready to email her same but she had spent the afternoon on the phone with them and they promised to reinstate coverage.
And today I get an email about Envision with "U S based customer service" and plans under $16.