Wellcare PURL issue

Apr 10, 2019

  1. russelltw
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    russelltw Guru

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    Have several enrollments with the PURL show an error of "Session Expired - please log in again" at the end of the application. Any one else seeing this?

    I emailed my rep at Wellcare and I am waiting for them to reply.
     
  2. GoPokes
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    GoPokes Guru

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    My PURL is still redirecting to the wellcare site that doesnt count me as the agent. I called wellcare, and he would only say they are having issues, so we talked about the agent assisted enrollment tool, which wont load on my agent connect, he said it's also having some issues. He then said paper enrollment is my only option. Well, this sucks.
     
    GoPokes, Apr 15, 2019
    #2
  3. ChgoHealth
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    ChgoHealth New Member

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    April 2019, yes this is still going on. Happens to consumers on Ipads, desktops, laptops, IE, Chrome, you name it. My GA has contacted higher-ups in the Wellcare food chain and they pretty much don't give a ****. Who needs this crap from such an unprofessional organization. They know how to collect money but have no idea what service is for the agents/brokers/consumers. How Aetna was allowed to sell their PDP to such an inept poorly rated insurance company to salvage their merger is beyond me.
     
  4. russelltw
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    Still no word from Wellcare rep on how long to get this fixed. Sitting here with about 10 that are ready to go. Wouldn't like to give that money up after I have done all the work.
     
  5. Devin01
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    mine was down for about 5 days and was recently fixed.
     
    Devin01, Apr 17, 2019
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  6. russelltw
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    Devin01, so you have been able to run applications successfully?
     
  7. Devin01
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    I can now called my local rep and she contacted wellcare and it was fixed in about 5 days
     
    Devin01, Apr 18, 2019
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  8. Chazm
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    Chazm Guru

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    I would definitely recommend calling your local rep. They are the ones that can get things done
     
    Chazm, Apr 18, 2019
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  9. russelltw
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    According to my Wellcare rep, it will be working tomorrow. Fingers crossed.
     
  10. Devin01
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    Good Luck! I would be surprised if it is working 2morrow. tomorrow.
     
    Devin01, Apr 18, 2019
    #10
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